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Question How do I perform a silent installation for a CaseWare tax update? Answer To perform a silent installation for a CaseWare tax update, you’ll need to download the tax update file, create a response file, then deploy the tax update to your users. To download the tax update file: Sign in to MyCaseWare. On the Dashboard, click Support Download...

Updated:
Dec 27th, 2017

Affected version(s):
All versions (USA)

Issue Installing the Windows 10 Fall Creators Update affects a third-party component in CaseView which may result in performance issues when opening CaseView documents. Solution You’ll need to download the third-party vendor's fix from MyCaseWare, then add the fix to your program directory. This fix is only for 2016 and 2017 versions, and will be i...

Updated:
Dec 15th, 2017

Affected version(s):
All versions

Question Why do I receive a registry setting error prompt in Working Papers after upgrading my operating system? Answer You may receive an error prompt that indicates Working Papers detected a problem with its registry settings as a result of an upgrade to your Operating System. You’ll need to repair your registry settings to restore access to Work...

Updated:
Oct 27th, 2017

Affected version(s):
All versions

Question How do I share my CaseView Quick Access Toolbar (QAT) settings with other users? Answer To share your QAT settings with other users, you’ll need to locate where your settings are stored, then designate it as the default configuration for all users in your organization. To locate your CaseView QAT settings: Your QAT settings are stored in...

Updated:
Sep 19th, 2017

Affected version(s):
All versions

Question Is Working Papers compatible with Microsoft's Distributed File System (DFS)? Answer There are two types of DFS functions: DFS Replication DFS Namespaces Microsoft's DFS Replication function is not compatible with Working Papers files. If DFS Replication is used with Working Papers, it may result in file corruption. However, Microsoft's D...

Updated:
Aug 09th, 2017

Affected version(s):
All versions

Working Papers stops responding when sync files can’t connect

Products: Cloud, SmartSync, Working Papers,

Issue Working Papers stops responding when a sync file can’t connect to CaseWare Cloud (Cloud) or SmartSync Server (SSS). Solution To continue working on a sync copy, you’ll need to change the SmartSync startup settings. To change the SmartSync startup settings: If Working Papers remains unresponsive, use Task Manager to end the application. Launc...

Updated:
Jun 20th, 2017

Affected version(s):
All versions

Issue When using Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1 with Server Message Block version 2 (SMB2), applications that require real-time file information from files accessed over a network may become corrupted and unstable. The SMB2 file sharing protocol affects all versions of Working Papers. If there is data corruption you wi...

Updated:
Apr 26th, 2016

Affected version(s):
All versions

Question Why am I receiving the error "One or more database files are missing from the client file"? Answer This error occurs when a Working Papers file has been renamed incorrectly. See Rename a file to learn how to correctly rename a file.

Updated:
Jan 29th, 2015

Affected version(s):
All versions

Question What is the recommended method to clear the trial balance of account balances, while retaining the same accounts, properties and documents? Solution We recommend using Copy Components to copy only the required data into a new file. To clear the trial balance of all balance information: Launch Working Papers. In the File menu, click Copy C...

Updated:
May 03rd, 2017

Affected version(s):
All versions

Question Why does my trial balance appear unbalanced after exporting it from QuickBooks to Working Papers? Answer The Report setting in QuickBooks causes an issue with the export. You’ll need to change the Report setting, re-export the trial balance, and then perform the import again. You’ll also need the latest version of the QuickBooks Export Uti...

Updated:
Apr 01st, 2015

Affected version(s):
All versions

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