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Issue Users cannot export data from QuickBooks 2018 to Working Papers when QuickBooks 2019 (Release R3P) is installed on the same workstation. If you attempt to export data, you will receive the error, "SDK Account Error: 0x80004003". Solution Ensure there is only one version of QuickBooks installed on your workstation, then update your copy of Qui...

Updated:
Nov 19th, 2018

Affected version(s):
Working Papers 2018

Issue The text in my non-English version of Working Papers does not display. Solution Adjust the Region settings on your workstation. Both the Format and Language for non-Unicode programs must be set to the required language. To adjust the Region settings: Launch Control Panel on your workstation (search for Control Panel, or click Start | All Ap...

Updated:
Jul 06th, 2018

Affected version(s):
All versions

In Audit International 20.00, we’ve made the following modifications to template and client files. The default assertions in Audit International 19.00 and earlier are: C - Completeness E - Existence A - Accuracy V - Valuation As of 20.00, we’ve changed these to: C - Completeness E - Existence A/V - Accuracy/Valuation PD - Presentation To ensure...

Updated:
Jun 06th, 2018

Affected version(s):
Audit International 20.00

Question How do I import data from QuickBooks and QuickBooks Online to Working Papers? Answer To import from QuickBooks and QuickBooks Online, you’ll need to use the QuickBooks Export Utility. You’ll need to download the utility from MyCaseWare, export your data from QuickBooks and QuickBooks Online, then import the data into Working Papers. To dow...

Updated:
Mar 02nd, 2018

Affected version(s):
All versions

Issue When opening a Working Papers file, a notification pop-up displays with the error message "Inconsistent indices detected". The error does not prevent access to the file. Solution This issue is often resolved by performing the following actions: Perform a file repair (Tools | Repair File) and select Reindexing all databases in this client fil...

Updated:
Jul 09th, 2019

Affected version(s):
All versions

Issue: Attempting to open an automatic document results in the following script error: This issue is caused by document names that contain special characters (for example, apostrophes), when using Working Papers version 2018.00.111 (Release 2) or earlier. Solution: Upgrade to Working Papers 2018.00196 (Release 4) or higher.

Updated:
Jul 09th, 2019

Affected version(s):
Working Papers 2018.00.111 (Release 2) and earlier

Issue Attempting to open Working Papers results in the error message "Working Papers cannot run because the Data Store is not functioning correctly. Please contact technical support". Solution Reinstall Working Papers. To obtain the installation file, log in to your CaseWare account or contact your organization's license administrator.

Updated:
Jul 09th, 2019

Affected version(s):
All versions

Issue When a client opens an Excel document, they see #NAME in all the Connector calculation cells instead of the linked values. Resolution This issue occurs when the CaseWare Connector UDF add-in is disabled in Excel. To enable the CaseWare Connector UDF add-in: In Excel, click File | Options. In the Excel Options dialog, click the Add-ins tab. C...

Updated:
Jul 09th, 2019

Affected version(s):
All versions

Issue The mouse cursor jumps around the screen when attempting to hover over an annotation (note or document reference). Solution This issue is caused by certain mouse drivers that affect the cursor's precision when using Working Papers. To correct the cursor's precision: Open the Windows Control Panel. Click Hardware and Sound | Mouse. In the Mo...

Updated:
Jul 09th, 2019

Affected version(s):
All versions

Issue Attempting to open a CaseView document results in the error message "Could not obtain information about the default printer". Solution To clear this issue, you need to reset your default printer in Windows. To reset your default printer: Open the Windows Control Panel. Click Hardware and Sound | Devices and Printers. Locate your default prin...

Updated:
Jul 09th, 2019

Affected version(s):
All versions

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