Error “Could not obtain information about the default printer” when opening a CaseView document
Issue Attempting to open a CaseView document results in the error message "Could not obtain information about the default printer". Solution To clear this issue, you need to reset your default printer in Windows. To reset your default printer: Open the Windows Control Panel. Click Hardware and Sound | Devices and Printers. Locate your default prin...
Jul 09th, 2019
Windows 10 Fall Creators Update causes performance issues with CaseView
Issue Installing the Windows 10 Fall Creators Update affects a third-party component in CaseView which may result in performance issues when opening CaseView documents. Solution You’ll need to download the third-party vendor's fix from MyCaseware, then add the fix to your program directory. This fix is only for 2016 and 2017 versions, and will be i...
Dec 15th, 2017
How do I share my CaseView Quick Access Toolbar settings with other users?
Question How do I share my CaseView Quick Access Toolbar (QAT) settings with other users? Answer To share your QAT settings with other users, you’ll need to locate where your settings are stored, then designate it as the default configuration for all users in your organization. To locate your CaseView QAT settings: Your QAT settings are stored in...
Sep 19th, 2017
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