CaseView stops responding after installing a Windows update
Published: June 22, 2020
Affected version(s): CaseView, All versions
Issue
After installing a Windows update, CaseView may stop responding when opening a document or attempting to save a document as a PDF.
Solution
Microsoft has released an update to resolve this issue. Install the update based on your current version of Windows 10.
To determine your Windows 10 version:
- Open the Windows Start menu and click Settings.
- Click System | About.
- Under Windows Specifications, check the Version.
| Windows 10 version | Update link |
|---|---|
| 1607 (and Windows Server 2016) | https://support.microsoft.com/en-ca/help/4567517 |
| 1703 | https://support.microsoft.com/en-ca/help/4567516 |
| 1709 | https://support.microsoft.com/en-ca/help/4567515 |
| 1803 | https://support.microsoft.com/en-ca/help/4567514 |
| 1809 (and Windows Server 2019) | https://support.microsoft.com/en-ca/help/4567513 |
| 1903 | https://support.microsoft.com/en-ca/help/4567512 |
| 1909 | https://support.microsoft.com/en-ca/help/4567512 |
| 2004 | https://support.microsoft.com/en-ca/help/4567523 |