Troubleshooting
The following troubleshooting articles describe solutions to a variety of common issues with CaseView and related products.
Current
- Frequent script errors when opening CaseView documents on Windows 11
- Cannot restore an automatic document that has been minimized or hidden
- Options missing when printing documents
- Persistent script error and missing content after updating template-based engagement file
- Exported or printed CaseView graphs and cell-based images appear blank or blacked out
Archive
- CaseView stops responding after installing a Windows update
- Error "Could not obtain information about the default printer" when opening a CaseView document
- CaseView stops responding after closing a document in Windows 10
- Windows 10 Fall Creators Update causes performance issues with CaseView
- How do I share my CaseView Quick Access Toolbar settings with other users?