Caseware Verity FAQ

For an introduction to Caseware Verity and how it works, see What is Caseware Verity? For setup instructions, see Get started with Caseware Verity.

General

How does Caseware Verity improve audit efficiency?

Caseware Verity improves audit quality and efficiency by putting the right information at the point of decision.

It draws from your live engagement data — checklists, financial statements, trial balance, risks and controls, materiality, adjustments, issues, engagement properties, and uploaded PDFs and Excel files — alongside your firm’s knowledge bases and authoritative standards, so answers are grounded in the specific engagement you’re working on rather than general knowledge.

Caseware Verity is read-only. It surfaces information and supports your decision-making, but does not make changes to your engagement.

How frequently is Caseware Verity updated?

Caseware provides regular updates to Caseware Verity to improve accuracy, response quality, and coverage of evolving auditing standards. Release notes for each update are published in New in Caseware Verity.

Can you explain the learning capabilities of Caseware Verity?

Your firm’s data is not used to improve or train models. Caseware Verity does not share content or conversation history between users, and does not share data between firms.

Conversation threads are scoped to you and your engagement. Your conversations are not visible to other users in your firm.

What engagement data can Caseware Verity access?

Caseware Verity can read the following data from your engagement:

Checklists and checklist responses
Financial statements
Trial balance — current and prior period
Risks
Controls
Issues
Materiality
Proposed and posted adjustments
Engagement properties — entity information, reporting period, framework and other engagement configuration
Saved queries
Engagement documents, uploaded PDF files and uploaded Excel files

Caseware Verity also draws from your firm's knowledge bases and Caseware-published knowledge bases such as AICPA standards. See Set up knowledge bases for more information.

What does Caseware Verity not have access to?

Caseware Verity cannot read the following, but has been built to expressly disclaim when there are gaps in its context awareness:

Word or image files — uploaded documents must be PDFs. Caseware Verity cannot read docx, or image files uploaded to your engagement.
Custom form data — Caseware Verity cannot read data stored in custom engagement forms. Only standard engagement data types are accessible.
Other engagements Caseware Verity is scoped to the engagement you are currently working in. It has no access to other engagements, prior year files, or any other firm's data.

Can Caseware Verity make changes to my engagement?

No. Caseware Verity is read-only. It reads your engagement data and provides answers in the chat panel, but does not write to checklists, risks, financial statements, or any other engagement content. Everything Caseware Verity produces is for your review — you decide what to do with it.

Write capabilities are on the product roadmap for a future release.

Security and data privacy

How does Caseware Verity handle confidentiality?

Caseware Verity operates within your Caseware Cloud environment. Your firm's data is not used to train AI models, is not shared between firms, and does not leave your Caseware Cloud environment. Conversation threads are scoped to you and your engagement — other users cannot see your threads.

What happens when I submit feedback on a response?

When you select the thumbs-up or thumbs-down icon on a Caseware Verity response and submit feedback, the content of that conversation — including your messages, Caseware Verity’s responses, and tool outputs, which may include engagement data — is shared with the Caseware product and engineering team for quality improvement and debugging purposes. This data is reviewed by Caseware product and engineering teams only, is not used to train AI models, is kept only for the period needed to review and troubleshoot, and is not shared between firms.

How does Caseware Verity differ from other AI tools?

Caseware Verity is purpose-built for audit and accounting workflows. Unlike general-purpose AI tools, Caseware Verity answers questions grounded in the specific engagement you are working on, drawing from live engagement data, firm methodology and authoritative standards simultaneously. It does not require exporting or copy-pasting data out of Caseware — the engagement context is already there.

Every Caseware Verity response includes citations to the specific standard, firm guidance, or engagement data that informed the answer. You can trace exactly where each claim came from. It operates within your Caseware Cloud environment under Caseware’s security and compliance framework, including SOC 2 standards, and does not use your data to train its model.

Standards and frameworks

Which authoritative standards can Caseware Verity reference?

Caseware Verity can query AICPA authoritative standards (Online Professional Library) in OnPoint DAS, OnPoint PCR, and OnPoint EBP engagements. AICPA standards are not available in other Caseware Cloud products.

For engagements in other products, Caseware Verity can reference from the underlying model’s training data, but will inform you it is doing as such or it will draw from your firm’s knowledge bases if your firm has uploaded relevant standards or guidance.

Does Caseware Verity support non-US accounting frameworks?

Caseware Verity’s authoritative standards grounding is specific to resources available through the AICPA Online Professional Library (available in some specific US solutions). Caseware Verity has broad general knowledge of international accounting, assurance, and auditing standards, but this knowledge may not reflect the latest updates. For engagements without direct knowledge sources enabled , Caseware Verity will indicate when it is drawing on general knowledge rather than an authoritative source.

Full international framework grounding — including UK FRS 102, Australian AASB, and Canadian ASPE — is on the product roadmap. In the meantime, firms using international frameworks can upload relevant guidance to firm-managed knowledge bases for Caseware Verity to draw from.

Using Caseware Verity

How do I get better results from Caseware Verity?

Caseware Verity works best when you ask specific questions tied to your engagement. A few tips:

Name the specific area you want Caseware Verity to look at. "What are the open procedures for the revenue recognition risk?" is more effective than "tell me about revenue recognition."
Use multi-turn conversations. Caseware Verity maintains context within a thread. Follow up, ask it to explain its reasoning, or drill into a specific part of its response.
Ask about your firm's knowledge base explicitly. If your firm has uploaded methodology or guidance, ask directly: "Does our knowledge base have guidance on [topic]?"
Instruct Caseware Verity on how deeply it should reason. Including instructions like "Think deeply." will result in Caseware Verity taking longer to provide a response.

For question examples by audit phase, see Ask Caseware Verity questions.

What happens to Caseware Verity conversations when an engagement is locked down?

Automatic clearing of Caseware Verity conversation threads at engagement lockdown is in development. It is not available at GA. All threads from previously locked down engagements will be removed upon the delivery of this feature. A confirmed timeline will be communicated when available.

If you have concerns about AI-generated content in a near-lockdown engagement, contact your firm administrator.

Knowledge bases

What knowledge bases does Caseware Verity draw from?

Caseware Verity draws from up to three sources when answering questions: your live engagement data, your firm's knowledge bases (if your firm has created any), and Caseware-published knowledge bases. Caseware Verity determines which sources are relevant to your question automatically — you do not need to select a knowledge base before asking.

Can my firm create its own knowledge bases?

Yes. Firm administrators can create knowledge bases from PDF files containing your firm's methodology, procedures, policies, and guidance. Once created, Caseware Verity draws from these automatically alongside Caseware-published sources. To learn more, refer to Create firm-managed knowledge bases.

Why is my firm knowledge base still processing?

Firm knowledge base ingestion can occasionally stall. If a knowledge base shows a processing status for an extended period, try re-uploading the source files. If the issue persists, contact your firm administrator.

Usage and credits

What happens if my firm reaches its Caseware Verity credit limit?

Caseware Verity stops processing new runs until your firm has more credits available. Caseware Verity blocks the run before it starts. See Caseware Verity usage caps for details.

How does my firm purchase more Caseware Verity credits?

Your firm administrator can contact your Caseware sales representative to purchase additional credits. Additional credits are added to your firm’s current plan and expire on the same date as your existing credits.

Does my firm’s credit allocation reset?

Yes. Your firm’s credit allocation resets when your contract renews. Any unused credits expire and don’t carry over.

Can I see how many credits my firm has used?

Only firm administrators can view firm-wide usage. Contact your firm administrator, who can review usage on the Credit Overview page. See Review your firm’s Caseware Verity usage and credits for more information.