Interest was erroneously charged to a client

Question

I accidentally charged interest to a client that should not receive interest charges. How can I reverse this?

Answer

You must specify that this client is not to receive interest charges. If you are still in the period in which interest was processed, eliminate the interest charges for all clients and then re-process interest.

If the interest was processed in a previous period, you must issue a credit note and apply it to the interest invoice.

• Turn interest off for this client
• Eliminate interest charges
• Re-process interest
• Issue a credit note