Contact Jazzit Support

If your firm subscribes to Jazzit, your Jazzit Administrators can contact us for assistance. Only these individuals may contact Caseware/Jazzit support. This allows us to serve your firm and others much more efficiently.

We provide support through telephone, e-mail, fax, and live online using remote access software. We use online collaboration tools to review the problem with you.

It is often necessary to look at your file to determine what the problem is. All client files uploaded to us remain confidential and are deleted immediately upon resolution. We recommend you change identifying information within the client profile in Working Papers for added confidentiality. Please request that we send you an upload link to our secure file transfer service. We request that all files uploaded be compressed using the Working Papers compress function (refer to Save File Compressed for more information).