sabled":"true","aria-current":"page","className":"text-[#5d6262] font-normal","children":"Staff-client interaction workflow"}]}]]}]}],["$","div",null,{"className":"flex flex-col gap-8 lg:flex-row","children":[["$","aside",null,{"className":"hidden shrink-0 lg:block lg:w-56","children":["$","div",null,{"className":"sticky top-20 max-h-[calc(100vh-6rem)] overflow-y-auto pr-2 [scrollbar-width:thin]","children":["$","span",null,{"data-slot":"badge","data-variant":"outline","className":"inline-flex items-center justify-center rounded-full border px-2 py-0.5 font-medium w-fit whitespace-nowrap shrink-0 [&>svg]:size-3 gap-1 [&>svg]:pointer-events-none focus-visible:border-ring focus-visible:ring-ring/50 focus-visible:ring-[3px] aria-invalid:ring-destructive/20 dark:aria-invalid:ring-destructive/40 aria-invalid:border-destructive transition-[color,box-shadow] overflow-hidden border-border text-foreground [a&]:hover:bg-accent [a&]:hover:text-accent-foreground text-xs","children":"EN"}]}]}],"$L1b"]}]]}] 1c:I[65986,["https://96ebc72c-5e1e-4088-b8c9-3d0b907a1ed3.wf-app-prod.cosmic.webflow.services/docs/_next/static/chunks/30821b0235dea8a9.js","https://96ebc72c-5e1e-4088-b8c9-3d0b907a1ed3.wf-app-prod.cosmic.webflow.services/docs/_next/static/chunks/23d0c86027fb837a.js","https://96ebc72c-5e1e-4088-b8c9-3d0b907a1ed3.wf-app-prod.cosmic.webflow.services/docs/_next/static/chunks/af18d4f37b5d7b93.js","https://96ebc72c-5e1e-4088-b8c9-3d0b907a1ed3.wf-app-prod.cosmic.webflow.services/docs/_next/static/chunks/b70f8944fb593f60.js","https://96ebc72c-5e1e-4088-b8c9-3d0b907a1ed3.wf-app-prod.cosmic.webflow.services/docs/_next/static/chunks/8e0bb7afaa6cda72.js","https://96ebc72c-5e1e-4088-b8c9-3d0b907a1ed3.wf-app-prod.cosmic.webflow.services/docs/_next/static/chunks/63afba508dc80c3c.js"],"ArticleBody"] 1d:T87a,

Content in this topic requires Caseware PBC.

The following diagram describes the workflow for staff-client interaction in PBC Requests.

Staff-Contact collaboration

To learn more, see:

1b:["$","article",null,{"className":"min-w-0 flex-1","children":[["$","h1",null,{"className":"mb-6 text-4xl font-