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Politique de soutien de CaseWare

Produits: Audit, Financials, Working Papers,

L’objectif de CaseWare est d’offrir à ses clients des produits innovateurs de qualité supérieure. Afin d’assurer l’amélioration constante de notre logiciel chef de file mondial, il s’avère important pour nous de supporter un nombre limité de versions à la fois; c’est-à-dire la version en vigueur et la précédente. Les nouvelles fonctionnalités et am...

Mis a jour:
May 31st, 2019

Versions touchées:
All versions

Issue After updating to Working Papers 2019, or installing the hotfix to the 2018 version, importing data from Sage 50 Canadian Edition 2019.1 still converts the engagement’s reporting year-end date to 1999. Solution In the Import dialog, ensure you select version 2019.1, rather than 2018 - 2019.0.

Mis a jour:
Aug 08th, 2019

Versions touchées:
Working Papers 2019, 2018

Issue Since upgrading to Working Papers 2019, PDFs look blurry when opened in the Working Papers internal image viewer. However, they are clear when viewed in an external viewer (such as Adobe Reader). Solution The Amyuni image viewer used by Working Papers does not function correctly in Windows 7 environments. To restore PDF quality in the interna...

Mis a jour:
Jul 18th, 2019

Versions touchées:
Working Papers 2019

Issue Working Papers 2019 fails to install on a Citrix/Terminal Server due to an Install Shield compatibility issue. This is a known issue with Windows Server. The installation does not proceed beyond the Windows Installer Coordinator dialog. Solution You must either perform a silent installation of Working Papers, or temporarily disable RDS Compa...

Mis a jour:
May 31st, 2019

Versions touchées:
Working Papers 2019

Issue When I open a Cloud file that hasn’t been accessed for over 120 days, I receive the error, “Unable to create synchronized copy, file version could not be determined.” The file does not open. Solution The first attempt to open the inactive file triggers the reactivation process. After receiving the error message, try opening the file again. A...

Mis a jour:
Feb 26th, 2019

Versions touchées:
Working Papers 2017.00.245 and earlier

Issue Importing data from Sage 50 Canadian Edition (2019.1) to Working Papers converts the engagement’s reporting year-end date to 1999. Solution Download and install the hotfix from MyCaseWare. Note: This issue has been fixed in Working Papers 2019.

Mis a jour:
Jan 03rd, 2019

Versions touchées:
Working Papers 2018

Question How do I import data from QuickBooks into Smart Engagement (SE)? Answer You must first create a copy of your QuickBooks Company File. To copy a QuickBooks Company File: In QuickBooks or QuickBooks Online, open the Company File you want to copy. In QuickBooks Online, select File | Utilities | Copy Company File for QuickBooks Online Edition...

Mis a jour:
Jan 24th, 2019

Versions touchées:
Smart Engagement, QuickBooks Online, QuickBooks 2018 US or later

Troubleshooting SmartSync Network Issues

Produits: SmartSync, Working Papers,

If your organization is encountering network issues that affect SmartSync performance, attempt the following troubleshooting methods to help determine the cause. Test and monitor key applications and network connections Active monitoring can provide insight into network performance on key interfaces, and can alert you when conditions begin to decli...

Mis a jour:
Aug 01st, 2019

Versions touchées:
All versions of Working Papers with SmartSync

Issue CaseView stops responding after closing a document. This issue affects touchscreen workstations using Windows 10, build 1607. Solution Update to Windows 10, build 1703.

Mis a jour:
Nov 28th, 2018

Versions touchées:
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)

Issue Users cannot export data from QuickBooks 2018 to Working Papers when QuickBooks 2019 (Release R3P) is installed on the same workstation. If you attempt to export data, you will receive the error, "SDK Account Error: 0x80004003". Solution Ensure there is only one version of QuickBooks installed on your workstation, then update your copy of Qui...

Mis a jour:
Nov 19th, 2018

Versions touchées:
Working Papers 2018

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