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Politique de soutien de CaseWare

Produits: Audit, Financials, Working Papers,

L’objectif de CaseWare est d’offrir à ses clients des produits innovateurs de qualité supérieure. Afin d’assurer l’amélioration constante de notre logiciel chef de file mondial, il s’avère important pour nous de supporter un nombre limité de versions à la fois; c’est-à-dire la version en vigueur et la précédente. Les nouvelles fonctionnalités et am...

Mis a jour:
May 31st, 2019

Versions touchées:
All versions

Issue Working Papers 2019 fails to install on a Citrix/Terminal Server due to an Install Shield compatibility issue. This is a known issue with Windows Server. The installation does not proceed beyond the Windows Installer Coordinator dialog. Solution You must either perform a silent installation of Working Papers, or temporarily disable RDS Compa...

Mis a jour:
May 31st, 2019

Versions touchées:
Working Papers 2019

Issue When I open a Cloud file that hasn’t been accessed for over 120 days, I receive the error, “Unable to create synchronized copy, file version could not be determined.” The file does not open. Solution The first attempt to open the inactive file triggers the reactivation process. After receiving the error message, try opening the file again. A...

Mis a jour:
Feb 26th, 2019

Versions touchées:
Working Papers 2017.00.245 and earlier

Question How do I import data from QuickBooks into Smart Engagement (SE)? Answer You must first create a copy of your QuickBooks Company File. To copy a QuickBooks Company File: In QuickBooks or QuickBooks Online, open the Company File you want to copy. In QuickBooks Online, select File | Utilities | Copy Company File for QuickBooks Online Edition...

Mis a jour:
Jan 24th, 2019

Versions touchées:
Smart Engagement, QuickBooks Online, QuickBooks 2018 US or later

Issue Importing data from Sage 50 Canadian Edition (2019.1) to Working Papers converts the engagement’s reporting year-end date to 1999. Solution Download and install the hotfix from MyCaseWare.

Mis a jour:
Jan 03rd, 2019

Versions touchées:
All versions

Issue CaseView stops responding after closing a document. This issue affects touchscreen workstations using Windows 10, build 1607. Solution Update to Windows 10, build 1703.

Mis a jour:
Nov 28th, 2018

Versions touchées:
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)

Issue Users cannot export data from QuickBooks 2018 to Working Papers when QuickBooks 2019 (Release R3P) is installed on the same workstation. If you attempt to export data, you will receive the error, "SDK Account Error: 0x80004003". Solution Ensure there is only one version of QuickBooks installed on your workstation, then update your copy of Qui...

Mis a jour:
Nov 19th, 2018

Versions touchées:
Working Papers 2018

Issue The text in my non-English version of Working Papers does not display. Solution Adjust the Region settings on your workstation. Both the Format and Language for non-Unicode programs must be set to the required language. To adjust the Region settings: Launch Control Panel on your workstation (search for Control Panel, or click Start | All Ap...

Mis a jour:
Jul 06th, 2018

Versions touchées:
All versions

In Audit International 20.00, we’ve made the following modifications to template and client files. The default assertions in Audit International 19.00 and earlier are: C - Completeness E - Existence A - Accuracy V - Valuation As of 20.00, we’ve changed these to: C - Completeness E - Existence A/V - Accuracy/Valuation PD - Presentation To ensure...

Mis a jour:
Jun 06th, 2018

Versions touchées:
Audit International 20.00

Question How do I import data from QuickBooks and QuickBooks Online to Working Papers? Answer To import from QuickBooks and QuickBooks Online, you’ll need to use the QuickBooks Export Utility. You’ll need to download the utility from MyCaseWare, export your data from QuickBooks and QuickBooks Online, then import the data into Working Papers. To dow...

Mis a jour:
Mar 02nd, 2018

Versions touchées:
All versions

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