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Política de Ayuda de Caseware

Productos: Audit, CaseView, Financials, SmartSync, Working Papers,

CaseWare se esfuerza en proporcionar sus clientes con productos innovadores de la más alta calidad. Para poder seguir mejorando nuestro software de clase mundial, es importante que soportemos solamente una cantidad limitada de versiones a la vez, generalmente la versión actual y una versión anterior. Nuevas funciones y mejoras, revisiones de parche...

Actualizado:
Jul 12th, 2021

Versión(es) afectada(s):
All versions

Issue A new "zero-day" exploit (CVE-2022-1096) has been discovered in Chromium-based browsers (Chrome, Microsoft Edge) related to the V8 JavaScript engine. Currently, Working Papers uses Chromium Embedded Framework (CEF) and both Working Papers and CaseView have CEF dependencies. Workaround Use the Working Papers internal browser for CaseWare resou...

Actualizado:
Apr 26th, 2022

Versión(es) afectada(s):
All versions

Support for Microsoft Office

Productos: Connector, Working Papers,

Question Does CaseWare support Microsoft Office products? Answer CaseWare supports the following Microsoft Office versions in conjunction with our Working Papers and Connector products: Microsoft Office 2021* Microsoft Office 2019 Microsoft Office 2016 Microsoft Office 2013 Microsoft Office 2010 * Microsoft Office 2021 is only compatible with Wor...

Actualizado:
Feb 08th, 2021

Versión(es) afectada(s):
All versions

The Apache Software Foundation recently released a security advisory concerning the Apache Log4j Java logging library. CaseWare is providing the information below to customers to reassure them that appropriate actions are being taken to ensure their CaseWare software systems are protected from this threat. Please see the CaseKnowledge Center for up...

Actualizado:
Jan 07th, 2022

Versión(es) afectada(s):
All versions

Issue The text in my non-English version of Working Papers does not display. Solution Adjust the Region settings on your workstation. Both the Format and Language for non-Unicode programs must be set to the required language. To adjust the Region settings: Launch Control Panel on your workstation (search for Control Panel, or click Start | All Ap...

Actualizado:
Oct 27th, 2021

Versión(es) afectada(s):
All versions

Question Is Working Papers compatible with Windows 11? Answer We are in the process of determining whether Working Papers is fully compatible with Windows 11. We will provide an update when more information is available.

Actualizado:
Oct 04th, 2021

Versión(es) afectada(s):
All versions

Issue After a recent Windows Update, exported or printed CaseView graphs and cell-based images appear blank or blacked out in the output file. Images that are inserted directly into a paragraph (Insert | Picture) are unaffected. Solution (Working Papers 2020) Perform a Windows Update, then contact CaseWare Support to request the hotfix. Workaround...

Actualizado:
Jun 16th, 2021

Versión(es) afectada(s):
Working Papers 2020 (Update 2) and earlier

Issue After updating a template-based engagement file, a script error persistently displays whenever the file is opened. Additionally, content in the file, such as the freeze pane and tables, no longer display correctly. The issue is caused by the following Windows updates: Windows 10 Version Update 20H2 KB5000802 2004 KB5000802 1909 KB500...

Actualizado:
Apr 22nd, 2021

Versión(es) afectada(s):
All versions

Issue Working Papers stops responding when adding a PPC document to the Document Manager. The document is added as a URL that links to the file location instead. This issue occurs if an existing document shares the same file name as the new PPC document. Workaround Rename the existing document in the Document Manager prior to adding the PPC documen...

Actualizado:
Oct 19th, 2020

Versión(es) afectada(s):
Working Papers 2020

Issue After installing a Windows update, CaseView may stop responding when opening a document or attempting to save a document as a PDF. Solution Microsoft has released an update to resolve this issue. Install the update based on your current version of Windows 10. To determine your Windows 10 version: Open the Windows Start menu and click Setting...

Actualizado:
Jun 22nd, 2020

Versión(es) afectada(s):
All versions

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