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Working Papers fails to install on a Citrix/Terminal Server

Updated:
May 31st, 2019

Issue

Working Papers 2019 fails to install on a Citrix/Terminal Server due to an Install Shield compatibility issue. This is a known issue with Windows Server.

The installation does not proceed beyond the Windows Installer Coordinator dialog.

The Windows Installer Coordinator dialog.

Solution

You must either perform a silent installation of Working Papers, or temporarily disable RDS Compatibility for the Citrix/Terminal Server.

To disable RDS Compatibility:

  1. Click the Windows Start menu and type gpedit.msc. Press Enter.
  2. In the Local Group Policy Editor, navigate to Computer Configuration | Administrative Templates | Windows Components | Remote Desktop Services | Remote Desktop Session Host | Application Compatibility.
  3. In the Application Compatibility pane, double-click Turn Off Windows Installer RDS Compatibility.
  4. In the Turn Off Windows Installer RDS Compatibility dialog, select Enabled. Click OK.

RDS Compatibility is disabled. You can now install Working Papers on the Citrix/Terminal Server.

Note: After installation, you can reset RDS Compatibility if applicable.

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