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Issue When I open a Cloud file that hasn’t been accessed for over 120 days, I receive the error, “Unable to create synchronized copy, file version could not be determined.” The file does not open. Solution The first attempt to open the inactive file triggers the reactivation process. After receiving the error message, try opening the file again. A...

Updated:
Feb 26th, 2019

Affected version(s):
Working Papers 2017.00.245 and earlier

Question How do I import data from QuickBooks into Smart Engagement (SE)? Answer You must first create a copy of your QuickBooks Company File. To copy a QuickBooks Company File: In QuickBooks or QuickBooks Online, open the Company File you want to copy. In QuickBooks Online, select File | Utilities | Copy Company File for QuickBooks Online Edition...

Updated:
Jan 24th, 2019

Affected version(s):
Smart Engagement, QuickBooks Online, QuickBooks 2018 US or later

Working Papers stops responding when sync files can’t connect

Products: Cloud, SmartSync, Working Papers,

Issue Working Papers stops responding when a sync file can’t connect to CaseWare Cloud (Cloud) or SmartSync Server (SSS). Solution To continue working on a sync copy, you’ll need to change the SmartSync startup settings. To change the SmartSync startup settings: If Working Papers remains unresponsive, use Task Manager to end the application. Launc...

Updated:
Jun 20th, 2017

Affected version(s):
All versions

Question Can I request a backup copy of my organization’s Cloud files? Answer You can request a backup of your Cloud files from up to 80 days ago. Before requesting a backup, see Recover a previous version or deleted file for possible solutions. If you still require a backup of your Cloud files, contact CaseWare Support for pricing information at 4...

Updated:
Dec 06th, 2016

Affected version(s):
All versions

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