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Updated: June 20th, 2017 Affected Version: Working Papers 2015 and above Summary Working Papers may stop responding when opening a Sync copy that is attempting to connect to CaseWare Cloud or SmartSync Server (SSS). Workaround To continue working on the Sync copy, change the Sync startup state from Default to Offline and reopen the file. Procedure...

Updated:
Jun 20th, 2017

Affected version(s):
Working Papers 2015 and above

How Do I Rename a Client File?

Products: Cloud, SmartSync Server, Working Papers,
Categories: kb-1614

Updated: January 30, 2015. Affected Version: All versions of Working Papers Fixed Version: All versions of Working Papers The process of renaming a client file may vary and require additional procedures depending on the environment. There are supporting files (such as database files) within the program that are named according to the client file n...

Updated:
Jan 30th, 2015

Affected version(s):
All versions of Working Papers

Am I Integrating With CaseWare Cloud Correctly?

Products: Cloud,
Categories: kb-1634

Updated: March 30, 2015. Affected Version: All Scenario I want to integrate Working Papers with CaseWare Cloud. After clicking Add server in the SmartSync Server window, I am unable to integrate with the Cloud. Solution Integrating Working Papers with CaseWare Cloud is available through the Options dialog. For more information, see the CaseWare Cl...

Updated:
Mar 30th, 2015

Affected version(s):
All Cloud versions

Clear Browser Cache for 2015 Web Help

Products: Audit, Cloud, Connector, Financials, Review and Compilation, Time, Working Papers,

Updated: 6/2/2015 Affected CaseWare Products: All Affected CaseWare Version: 2015 The layout of the web help has changed for 2015, eliminating the use of framesets for better performance. As a result, all pages have been changed and updated with this new design. If you have visited the page before and the page displays errors, such as a 404 error,...

Updated:
Jun 02nd, 2015

Affected version(s):
2015

Adding a Logo to the CaseWare Cloud Login Page

Products: Cloud,
Categories: kb-1433

Updated: July 8, 2015 Affected Versions: Collaborate 13.1 Fix Applies to: Collaborate 13.1 Problem How do I add a logo to the login page in CaseWare Cloud? Solution Navigate to Firm Settings Under Firm, click Sign In Page Customization. Under Firm Logo, click Choose File. Browse to the image and click Open. Click Save. Log out to view the logo o...

Updated:
Jul 08th, 2015

Affected version(s):
Collaborate 13.1

Why is the Download button missing for some of my Working Papers files?

Products: Cloud, Working Papers,
Categories: kb-1357

Updated: 22 October 2013 Affected Versions: Collaborate - all versions Fix Applies to: Collaborate - all versions Problem The download button does not appear for all Working Paper files. It is present for some files, but not others. Solution This is currently working as designed. When you upload a file to CaseWare® Cloud, you will see the download...

Updated:
Oct 22nd, 2013

Affected version(s):
Collaborate - all versions

Updated: September 3, 2015 Affected Products: Cloud and SmartSync Server (All Versions) Issue CaseWare Cloud and SmartSync Server (SSS) users should be aware of issues with file synchronization using the official released version of Windows 10. This is due to a change that Microsoft made to an API used for communication protocols between Working Pa...

Updated:
Sep 03rd, 2015

Affected version(s):
Cloud and SmartSync Server (All Versions)

Updated: March 16, 2016 Affected Versions: Cloud 17+ Fix Applies to: Cloud 17+ Question Is it possible to re-name a Working Papers File that is synced with CaseWare Cloud? Solution It is not possible to re-name a Working Papers file that is synced with CaseWare Cloud because it is just a sync copy of the main parent file. If necessary, you will nee...

Updated:
Mar 16th, 2016

Affected version(s):
Cloud 17+

The Working Trial Balance is out of Sync if Parent File is Flushed

Products: Cloud, SmartSync, Working Papers,
Categories: kb-1758

Problem Account balances may differ between child copies of a SmartSync file. This may occur when an account's balance is cleared and at a later time the account acquires a balance. CaseWare Cloud Users The issue may occur if balances have changed after being cleared. To verify whether an engagement has this issue, compare the balances in an existi...

Updated:
May 02nd, 2017

Affected version(s):
Working Papers 2015.00 and lower

The Cloud Administrator can change the administrator password easily by clicking on the "Forgot your password" link on the log in screen. This will prompt them to enter their email address, and an email will be sent which will allow them to enter a new password.

Updated:
May 01st, 2017

Affected version(s):
Cloud - All Versions

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