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Política de Ayuda de Caseware

Productos: Audit, Financials, Working Papers,

CaseWare se esfuerza en proporcionar sus clientes con productos innovadores de la más alta calidad. Para poder seguir mejorando nuestro software de clase mundial, es importante que soportemos solamente una cantidad limitada de versiones a la vez, generalmente la versión actual y una versión anterior. Nuevas funciones y mejoras, revisiones de parche...

Actualizado:
May 31st, 2019

Versión(es) afectada(s):
All versions

Issue Since upgrading to Working Papers 2019, PDFs look blurry when opened in the Working Papers internal image viewer. However, they are clear when viewed in an external viewer (such as Adobe Reader). Solution The Amyuni image viewer used by Working Papers does not function correctly in Windows 7 environments. To restore PDF quality in the interna...

Actualizado:
Jul 18th, 2019

Versión(es) afectada(s):
Working Papers 2019

Issue Working Papers 2019 fails to install on a Citrix/Terminal Server due to an Install Shield compatibility issue. This is a known issue with Windows Server. The installation does not proceed beyond the Windows Installer Coordinator dialog. Solution You must either perform a silent installation of Working Papers, or temporarily disable RDS Compa...

Actualizado:
May 31st, 2019

Versión(es) afectada(s):
Working Papers 2019

Issue When I open a Cloud file that hasn’t been accessed for over 120 days, I receive the error, “Unable to create synchronized copy, file version could not be determined.” The file does not open. Solution The first attempt to open the inactive file triggers the reactivation process. After receiving the error message, try opening the file again. A...

Actualizado:
Feb 26th, 2019

Versión(es) afectada(s):
Working Papers 2017.00.245 and earlier

Issue Importing data from Sage 50 Canadian Edition (2019.1) to Working Papers converts the engagement’s reporting year-end date to 1999. Solution Download and install the hotfix from MyCaseWare.

Actualizado:
Jan 03rd, 2019

Versión(es) afectada(s):
All versions

Issue CaseView stops responding after closing a document. This issue affects touchscreen workstations using Windows 10, build 1607. Solution Update to Windows 10, build 1703.

Actualizado:
Nov 28th, 2018

Versión(es) afectada(s):
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)

Issue Users cannot export data from QuickBooks 2018 to Working Papers when QuickBooks 2019 (Release R3P) is installed on the same workstation. If you attempt to export data, you will receive the error, "SDK Account Error: 0x80004003". Solution Ensure there is only one version of QuickBooks installed on your workstation, then update your copy of Qui...

Actualizado:
Nov 19th, 2018

Versión(es) afectada(s):
Working Papers 2018

Issue The text in my non-English version of Working Papers does not display. Solution Adjust the Region settings on your workstation. Both the Format and Language for non-Unicode programs must be set to the required language. To adjust the Region settings: Launch Control Panel on your workstation (search for Control Panel, or click Start | All Ap...

Actualizado:
Jul 06th, 2018

Versión(es) afectada(s):
All versions

Question How do I import data from QuickBooks and QuickBooks Online to Working Papers? Answer To import from QuickBooks and QuickBooks Online, you’ll need to use the QuickBooks Export Utility. You’ll need to download the utility from MyCaseWare, export your data from QuickBooks and QuickBooks Online, then import the data into Working Papers. To dow...

Actualizado:
Mar 02nd, 2018

Versión(es) afectada(s):
All versions

Issue When opening a Working Papers file, a notification pop-up displays with the error message "Inconsistent indices detected". The error does not prevent access to the file. Solution This issue is often resolved by performing the following actions: Perform a file repair (Tools | Repair File) and select Reindexing all databases in this client fil...

Actualizado:
Jul 09th, 2019

Versión(es) afectada(s):
All versions

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