Scroll

CaseWare Support Policy

Products: Audit, Financials, Working Papers,

It is CaseWare’s goal to provide clients with innovative products of the highest quality. To enable us to continue to improve our world-leading software, it is important that we only support a limited number of versions at one time; typically, the current shipping and one prior version. New features and enhancements, patch releases, hotfixes, techn...

Updated:
May 31st, 2019

Affected version(s):
All versions

Issue When I maximize Working Papers to full screen on a computer with multiple monitors, the title bar displays oversized, taking up substantial screen space. Solution Change the Working Papers theme from Scenic to another option. To change the theme from Scenic: In Working Papers, click Tools | Options. Click the General tab. In the Theme drop-...

Updated:
Feb 07th, 2020

Affected version(s):
All versions

Issue When I open the QuickBooks Export Utility, I receive the error, "Could not load file or assembly". I am unable to use the utility. Solution Download and install .NET Framework 4.7.2. Restart your computer after installing, then launch the QuickBooks Export Utility again.

Updated:
Jan 30th, 2020

Affected version(s):
QuickBooks Export Utility (ver 2.002)

Question In Working Papers 2018 and 2019, Sage 50 Canadian Edition 2020 isn’t listed in the import dialog. Does Working Papers support imports from this version? Answer Yes, Working Papers 2018 and 2019 support imports from Sage 50 Canadian Edition 2020. To perform the import, you must first complete the following prerequisites for your version of...

Updated:
Nov 08th, 2019

Affected version(s):
Working Papers 2019, 2018

Issue After updating to Working Papers 2019, or installing the hotfix to the 2018 version, importing data from Sage 50 Canadian Edition 2019.1 still converts the engagement’s reporting year-end date to 1999. Solution In the Import dialog, ensure you select version 2019.1, rather than 2018 - 2019.0.

Updated:
Aug 08th, 2019

Affected version(s):
Working Papers 2019, 2018

Issue Since upgrading to Working Papers 2019, PDFs look blurry when opened in the Working Papers internal image viewer. However, they are clear when viewed in an external viewer (such as Adobe Reader). Solution The Amyuni image viewer used by Working Papers does not function correctly in Windows 7 environments. To restore PDF quality in the interna...

Updated:
Jul 18th, 2019

Affected version(s):
Working Papers 2019

Issue Working Papers 2019 fails to install on a Citrix/Terminal Server due to an Install Shield compatibility issue. This is a known issue with Windows Server. The installation does not proceed beyond the Windows Installer Coordinator dialog. Solution You must either perform a silent installation of Working Papers, or temporarily disable RDS Compa...

Updated:
May 31st, 2019

Affected version(s):
Working Papers 2019

Issue When I open a Cloud file that hasn’t been accessed for over 120 days, I receive the error, “Unable to create synchronized copy, file version could not be determined.” The file does not open. Solution The first attempt to open the inactive file triggers the reactivation process. After receiving the error message, try opening the file again. A...

Updated:
Feb 26th, 2019

Affected version(s):
Working Papers 2017.00.245 and earlier

Issue Importing data from Sage 50 Canadian Edition (2019.1) to Working Papers converts the engagement’s reporting year-end date to 1999. Solution Download and install the hotfix from MyCaseWare. Note: This issue has been fixed in Working Papers 2019.

Updated:
Jan 03rd, 2019

Affected version(s):
Working Papers 2018

Troubleshooting SmartSync Network Issues

Products: SmartSync, Working Papers,

If your organization is encountering network issues that affect SmartSync performance, attempt the following troubleshooting methods to help determine the cause. Test and monitor key applications and network connections Active monitoring can provide insight into network performance on key interfaces, and can alert you when conditions begin to decli...

Updated:
Aug 01st, 2019

Affected version(s):
All versions of Working Papers with SmartSync

Get in touch with your local Distributor