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Updated: June 20th, 2017 Affected Version: Working Papers 2015 and above Summary Working Papers may stop responding when opening a Sync copy that is attempting to connect to CaseWare Cloud or SmartSync Server (SSS). Workaround To continue working on the Sync copy, change the Sync startup state from Default to Offline and reopen the file. Procedure...

Updated:
Jun 20th, 2017

Affected version(s):
Working Papers 2015 and above

CaseWare SAMBA Compatibility

Products: CaseView, SmartSync, Working Papers,
Categories: kb-1653

Updated: May 14, 2015 CaseWare is currently investigating client reports regarding usage of devices using SAMBA technology to store Working Papers files. These devices have recently been found by CaseWare to cause issues if not configured in a compatible way. SAMBA is a free software implementation of the SMB/CIFS networking protocol, and is presen...

Updated:
Mar 14th, 2015

Affected version(s):
Working Papers, CaseView, SmartSync 2015

Best Practice: Year End Close Procedures Using SmartSync

Products: SmartSync, Working Papers,
Categories: kb-1316

Updated: September 22nd, 2017 Affected Versions: All Working Papers versions with SmartSync Prior to performing a Year End Close for a file using SmartSync, we recommend the following practice to clear existing synchronization data: Verify that all prior year child copies have synced to the top-level parent file. Open each child copy and select Sm...

Updated:
Sep 22nd, 2017

Affected version(s):
All versions of Working Papers SmartSync

Why did my CaseView Document Lose Content

Products: CaseView, SmartSync, Working Papers,
Categories: kb-1714

Updated: February 10, 2016 Affected Versions: Working Papers 2014 with SmartSync Environment A mix of Working Papers 2014 versions where some users (including the FileService machine) have upgraded to version 2014.00.110 while other users remain on an older version. Problem When working in the SmartSync copy of my engagement file (that has been bas...

Updated:
Feb 10th, 2016

Affected version(s):
Working Papers 2014 with SmartSync

The Working Trial Balance is out of Sync if Parent File is Flushed

Products: Cloud, SmartSync, Working Papers,
Categories: kb-1758

Problem Account balances may differ between child copies of a SmartSync file. This may occur when an account's balance is cleared and at a later time the account acquires a balance. CaseWare Cloud Users The issue may occur if balances have changed after being cleared. To verify whether an engagement has this issue, compare the balances in an existi...

Updated:
May 02nd, 2017

Affected version(s):
Working Papers 2015.00 and lower

SmartSync Repair does not Repair Missing Sync Events

Products: SmartSync, Working Papers,
Categories: kb-1761

Problem The SmartSync Repair function may not fix missing SmartSync events in a SmartSync Server environment. You can receive a message about missing SmartSync events if gaps are identified in the numbering sequence of the sync log. This message states that performing a SmartSync Repair on the child copy will resolve the issue and resend the missin...

Updated:
May 02nd, 2017

Affected version(s):
Working Papers 2015.00 and lower

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