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Working Papers stops responding when sync files can’t connect

Products: Cloud, SmartSync, Working Papers,

Issue Working Papers stops responding when a sync file can’t connect to CaseWare Cloud (Cloud) or SmartSync Server (SSS). Solution To continue working on a sync copy, you’ll need to change the SmartSync startup settings. To change the SmartSync startup settings: If Working Papers remains unresponsive, use Task Manager to end the application. Launc...

Updated:
Jun 20th, 2017

Affected version(s):
All versions

As a best practice when performing a year end close for a SmartSync file, we suggest that you clear any existing synchronization data from the file. To clear existing synchronization data: Verify that all prior year child copies have synced to the parent file. In Working Papers, click File | Open and select a child copy. On the ribbon, click Smart...

Updated:
Sep 22nd, 2017

Affected version(s):
All versions

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