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Troubleshooting SmartSync Network Issues

Products: SmartSync, Working Papers,

If your organization is encountering network issues that affect SmartSync performance, attempt the following troubleshooting methods to help determine the cause. Test and monitor key applications and network connections Active monitoring can provide insight into network performance on key interfaces, and can alert you when conditions begin to decli...

Updated:
Aug 01st, 2019

Affected version(s):
All versions of Working Papers with SmartSync

Working Papers stops responding when sync files can’t connect

Products: Cloud, SmartSync, Working Papers,

Issue Working Papers stops responding when a sync file can’t connect to CaseWare Cloud (Cloud) or SmartSync Server (SSS). Solution To continue working on a sync copy, you’ll need to change the SmartSync startup settings. To change the SmartSync startup settings: If Working Papers remains unresponsive, use Task Manager to end the application. Launc...

Updated:
Jun 20th, 2017

Affected version(s):
All versions

As a best practice when performing a year end close for a SmartSync file, we suggest that you clear any existing synchronization data from the file. To clear existing synchronization data: Verify that all prior year child copies have synced to the parent file. In Working Papers, click File | Open and select a child copy. On the ribbon, click Smart...

Updated:
Sep 22nd, 2017

Affected version(s):
All versions

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