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Issue After installing a Windows update, CaseView may stop responding when opening a document or attempting to save a document as a PDF. Solution Microsoft has released an update to resolve this issue. Install the update based on your current version of Windows 10. To determine your Windows 10 version: Open the Windows Start menu and click Setting...

Actualizado:
Jun 22nd, 2020

Versión(es) afectada(s):
All versions

Zugriff auf CaseWare Cloud für ältere und nicht mehr unterstützte Webbrowser wird deaktiviert

Productos: Audit, CaseView, Cloud, SmartSync, Working Papers,

Kurz nach dem Release von CaseWare Cloud 31 wird CaseWare den Zugriff auf CaseWare Cloud durch alte und nicht mehr unterstützte Webbrowser sperren. Diese alten und nicht mehr unterstützten Browser verwenden veraltete Verschlüsselungsprotokolle - TLS Version 1.0 und v1.1. Der PCI Security Standards Council empfiehlt allen Unternehmen den von diesem...

Actualizado:
Jun 22nd, 2020

Versión(es) afectada(s):
All versions

Nedlukning af adgang til CaseWare Cloudfor ældre og ikke supporteret web browsers

Productos: Audit, CaseView, Cloud, SmartSync, Working Papers,

Kort efter release af CaseWare Cloud 31, vil CaseWare forhindre adgang til CaseWare Cloud via ældre og ikke-supporterede browsere. Disse browsere bruger nemlig de forældede krypteringsprotokoller – TLS version 1.0 og version 1.1. PCI Security Standards Council anbefaler at alle virksomheder og organisationer følger ”best practices”, herunder at ind...

Actualizado:
Jun 22nd, 2020

Versión(es) afectada(s):
All versions

Deshabilitar el acceso a CaseWare Cloud para navegadores web antiguos y no compatibles

Productos: Audit, CaseView, Cloud, SmartSync, Working Papers,

Poco después del lanzamiento de CaseWare Cloud 31, CaseWare deshabilitará el acceso a CaseWare Cloud para navegadores web antiguos y no compatibles. Estos navegadores antiguos y no compatibles utilizan protocolos de cifrado obsoletos: TLS versión 1.0 y v1.1. El PCI Security Standards Council ha sugerido a todas las organizaciones que siguen sus mej...

Actualizado:
Jun 18th, 2020

Versión(es) afectada(s):
All versions

Issue CaseView stops responding after closing a document. This issue affects touchscreen workstations using Windows 10, build 1607. Solution Update to Windows 10, build 1703.

Actualizado:
Nov 28th, 2018

Versión(es) afectada(s):
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)

Issue Attempting to open a CaseView document results in the error message "Could not obtain information about the default printer". Solution To clear this issue, you need to reset your default printer in Windows. To reset your default printer: Open the Windows Control Panel. Click Hardware and Sound | Devices and Printers. Locate your default prin...

Actualizado:
Jul 09th, 2019

Versión(es) afectada(s):
All versions

Issue Installing the Windows 10 Fall Creators Update affects a third-party component in CaseView which may result in performance issues when opening CaseView documents. Solution You’ll need to download the third-party vendor's fix from MyCaseWare, then add the fix to your program directory. This fix is only for 2016 and 2017 versions, and will be i...

Actualizado:
Dec 15th, 2017

Versión(es) afectada(s):
All versions

Question How do I share my CaseView Quick Access Toolbar (QAT) settings with other users? Answer To share your QAT settings with other users, you’ll need to locate where your settings are stored, then designate it as the default configuration for all users in your organization. To locate your CaseView QAT settings: Your QAT settings are stored in...

Actualizado:
Sep 19th, 2017

Versión(es) afectada(s):
All versions

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