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Exported or printed CaseView graphs and cell-based images appear blank or blacked out
Issue After a recent Windows Update, exported or printed CaseView graphs and cell-based images appear blank or blacked out in the output file. Images that are inserted directly into a paragraph (Insert | Picture) are unaffected. Workaround Roll back the Windows Update based on your version of Windows 10. Note that Microsoft may release a fix to thi...
Updated:
Mar 18th, 2021
Affected version(s):
CaseView, All versions
CaseView stops responding after installing a Windows update
Issue After installing a Windows update, CaseView may stop responding when opening a document or attempting to save a document as a PDF. Solution Microsoft has released an update to resolve this issue. Install the update based on your current version of Windows 10. To determine your Windows 10 version: Open the Windows Start menu and click Setting...
Updated:
Jun 22nd, 2020
Affected version(s):
All versions
Zugriff auf CaseWare Cloud für ältere und nicht mehr unterstützte Webbrowser wird deaktiviert
Kurz nach dem Release von CaseWare Cloud 31 wird CaseWare den Zugriff auf CaseWare Cloud durch alte und nicht mehr unterstützte Webbrowser sperren. Diese alten und nicht mehr unterstützten Browser verwenden veraltete Verschlüsselungsprotokolle - TLS Version 1.0 und v1.1. Der PCI Security Standards Council empfiehlt allen Unternehmen den von diesem...
Updated:
Jun 22nd, 2020
Affected version(s):
All versions
Nedlukning af adgang til CaseWare Cloudfor ældre og ikke supporteret web browsers
Kort efter release af CaseWare Cloud 31, vil CaseWare forhindre adgang til CaseWare Cloud via ældre og ikke-supporterede browsere. Disse browsere bruger nemlig de forældede krypteringsprotokoller – TLS version 1.0 og version 1.1. PCI Security Standards Council anbefaler at alle virksomheder og organisationer følger ”best practices”, herunder at ind...
Updated:
Jun 22nd, 2020
Affected version(s):
All versions
Disabling access to CaseWare Cloud for older and unsupported browsers
Shortly after the release of CaseWare Cloud 31, CaseWare will be disabling access to CaseWare Cloud for older and unsupported web browsers. These older and unsupported browsers are using obsolete encryption protocols - TLS version 1.0 and v1.1. The PCI Security Standards Council has suggested all organizations following its best practices to migrat...
Updated:
Jun 18th, 2020
Affected version(s):
All versions
CaseView stops responding after closing a document in Windows 10
Issue CaseView stops responding after closing a document. This issue affects touchscreen workstations using Windows 10, build 1607. Solution Update to Windows 10, build 1703.
Updated:
Nov 28th, 2018
Affected version(s):
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)
Error “Could not obtain information about the default printer” when opening a CaseView document
Issue Attempting to open a CaseView document results in the error message "Could not obtain information about the default printer". Solution To clear this issue, you need to reset your default printer in Windows. To reset your default printer: Open the Windows Control Panel. Click Hardware and Sound | Devices and Printers. Locate your default prin...
Updated:
Jul 09th, 2019
Affected version(s):
All versions
Windows 10 Fall Creators Update causes performance issues with CaseView
Issue Installing the Windows 10 Fall Creators Update affects a third-party component in CaseView which may result in performance issues when opening CaseView documents. Solution You’ll need to download the third-party vendor's fix from MyCaseWare, then add the fix to your program directory. This fix is only for 2016 and 2017 versions, and will be i...
Updated:
Dec 15th, 2017
Affected version(s):
All versions
How do I share my CaseView Quick Access Toolbar settings with other users?
Question How do I share my CaseView Quick Access Toolbar (QAT) settings with other users? Answer To share your QAT settings with other users, you’ll need to locate where your settings are stored, then designate it as the default configuration for all users in your organization. To locate your CaseView QAT settings: Your QAT settings are stored in...
Updated:
Sep 19th, 2017
Affected version(s):
All versions
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