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CaseView stops responding after closing a document

Products: CaseView, Working Papers,

Issue After closing a CaseView document, CaseView stops responding. This issue occurs when Working Papers is installed on Build 1607 of Windows 10 or Windows Server 2016. Solution Update Windows 10 or Windows Server 2016 to build 1709 or later.

Updated:
Nov 28th, 2018

Affected version(s):
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)

Windows 10 Fall Creators Update causes issue with CaseView

Products: CaseView, Working Papers,
Categories: kb-1933

Affected version: All supported versions Issue Installing the Windows 10 Fall Creators Update results in performance issues with CaseView. The update affects a third-party component in CaseView and may cause noticeable delays when opening CaseView documents. Solution Download the third-party vendor's fix from MyCaseWare. Note that this fix will be...

Updated:
Dec 15th, 2017

Affected version(s):
All supported versions

CaseView Quick Access Toolbar settings location

Products: CaseView,
Categories: KB-1671

Updated: September 19, 2017 Affected Versions: CaseView 2015 and higher   Question: Where are the CaseView Quick Access Toolbar (QAT) settings stored so that I can share them with other users?   Answer: The current user’s QAT settings are stored in: %LOCALAPPDATA%\CaseWare\Working Papers\(WP-VERSION)\CaseView\CvRibbon.xml (WP-VERSION) is...

Updated:
Sep 19th, 2017

Affected version(s):
CaseView 2015 and higher

CaseWare SAMBA Compatibility

Products: CaseView, SmartSync, Working Papers,
Categories: kb-1653

Updated: May 14, 2015 CaseWare is currently investigating client reports regarding usage of devices using SAMBA technology to store Working Papers files. These devices have recently been found by CaseWare to cause issues if not configured in a compatible way. SAMBA is a free software implementation of the SMB/CIFS networking protocol, and is presen...

Updated:
Mar 14th, 2015

Affected version(s):
Working Papers, CaseView, SmartSync 2015

XBRL Tagging not saved in Working Papers 2015.00.131

Products: CaseView, Working Papers,
Categories: kb-1668

Updated: June 28, 2015 Affects: Working Papers and CaseView 2015.00.131 Working Papers 2015.00.131 is experiencing an issue with XBRL tagging where the tags are not saved to disk when the document is closed. If you load a 2014 document that contains tags or add tags to an open 2015 document, the tags will be respected and the XBRL export will work....

Updated:
Jun 28th, 2015

Affected version(s):
Working Papers and CaseView 2015.00.131

Updated: November 9, 2015 Affects Version: Time 2015 Fix Applies to: Time 2015 Issue CaseView document fails to open with no error message. Solution Norton Anti-virus quarantining the CaseView executables, CVWin32.exe and pa.exe, causes this issue and therefore CVWin32.exe and pa.exe need to be removed from quarantine list. Open Norton Anti-Virus....

Updated:
Nov 09th, 2015

Affected version(s):
Time 2015

Why did my CaseView Document Lose Content

Products: CaseView, SmartSync, Working Papers,
Categories: kb-1714

Updated: February 10, 2016 Affected Versions: Working Papers 2014 with SmartSync Environment A mix of Working Papers 2014 versions where some users (including the FileService machine) have upgraded to version 2014.00.110 while other users remain on an older version. Problem When working in the SmartSync copy of my engagement file (that has been bas...

Updated:
Feb 10th, 2016

Affected version(s):
Working Papers 2014 with SmartSync

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