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CaseWare Support Policy

Products: Audit, Financials, Working Papers,

It is CaseWare’s goal to provide clients with innovative products of the highest quality. To enable us to continue to improve our world-leading software, it is important that we only support a limited number of versions at one time; typically, the current shipping and one prior version. New features and enhancements, patch releases, hotfixes, techn...

Updated:
May 31st, 2019

Affected version(s):
All versions

Issue Working Papers stops responding when adding a PPC document to the Document Manager. The document is added as a URL that links to the file location instead. This issue occurs if an existing document shares the same file name as the new PPC document. Workaround Rename the existing document in the Document Manager prior to adding the PPC documen...

Updated:
Oct 19th, 2020

Affected version(s):
Working Papers 2020

Issue After installing a Windows update, CaseView may stop responding when opening a document or attempting to save a document as a PDF. Solution Microsoft has released an update to resolve this issue. Install the update based on your current version of Windows 10. To determine your Windows 10 version: Open the Windows Start menu and click Setting...

Updated:
Jun 22nd, 2020

Affected version(s):
All versions

Kurz nach dem Release von CaseWare Cloud 31 wird CaseWare den Zugriff auf CaseWare Cloud durch alte und nicht mehr unterstützte Webbrowser sperren. Diese alten und nicht mehr unterstützten Browser verwenden veraltete Verschlüsselungsprotokolle - TLS Version 1.0 und v1.1. Der PCI Security Standards Council empfiehlt allen Unternehmen den von diesem...

Updated:
Jun 22nd, 2020

Affected version(s):
All versions

Nedlukning af adgang til CaseWare Cloudfor ældre og ikke supporteret web browsers

Products: Audit, CaseView, Cloud, SmartSync, Working Papers,

Kort efter release af CaseWare Cloud 31, vil CaseWare forhindre adgang til CaseWare Cloud via ældre og ikke-supporterede browsere. Disse browsere bruger nemlig de forældede krypteringsprotokoller – TLS version 1.0 og version 1.1. PCI Security Standards Council anbefaler at alle virksomheder og organisationer følger ”best practices”, herunder at ind...

Updated:
Jun 22nd, 2020

Affected version(s):
All versions

Disabling access to CaseWare Cloud for older and unsupported browsers

Products: Audit, CaseView, Cloud, SmartSync, Working Papers,

Shortly after the release of CaseWare Cloud 31, CaseWare will be disabling access to CaseWare Cloud for older and unsupported web browsers. These older and unsupported browsers are using obsolete encryption protocols - TLS version 1.0 and v1.1. The PCI Security Standards Council has suggested all organizations following its best practices to migrat...

Updated:
Jun 18th, 2020

Affected version(s):
All versions

Issue When I maximize Working Papers to full screen on a computer with multiple monitors, the title bar displays oversized, taking up substantial screen space. Solution Change the Working Papers theme from Scenic to another option. To change the theme from Scenic: In Working Papers, click Tools | Options. Click the General tab. In the Theme drop-...

Updated:
Feb 07th, 2020

Affected version(s):
All versions

Issue When I open the QuickBooks Export Utility, I receive the error, "Could not load file or assembly". I am unable to use the utility. Solution Download and install .NET Framework 4.7.2. Restart your computer after installing, then launch the QuickBooks Export Utility again.

Updated:
Jan 30th, 2020

Affected version(s):
QuickBooks Export Utility (ver 2.002)

Question In Working Papers 2018 and 2019, Sage 50 Canadian Edition 2020 isn’t listed in the import dialog. Does Working Papers support imports from this version? Answer Yes, Working Papers 2018 and 2019 support imports from Sage 50 Canadian Edition 2020. To perform the import, you must first complete the following prerequisites for your version of...

Updated:
Nov 08th, 2019

Affected version(s):
Working Papers 2019, 2018

Issue After updating to Working Papers 2019, or installing the hotfix to the 2018 version, importing data from Sage 50 Canadian Edition 2019.1 still converts the engagement’s reporting year-end date to 1999. Solution In the Import dialog, ensure you select version 2019.1, rather than 2018 - 2019.0.

Updated:
Aug 08th, 2019

Affected version(s):
Working Papers 2019, 2018

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