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CaseView stops responding after closing a document

Products: CaseView, Working Papers,

Issue After closing a CaseView document, CaseView stops responding. This issue occurs when Working Papers is installed on Build 1607 of Windows 10 or Windows Server 2016. Solution Update Windows 10 or Windows Server 2016 to build 1709 or later.

Updated:
Nov 28th, 2018

Affected version(s):
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)

Issue Users cannot export data from QuickBooks 2018 to Working Papers when QuickBooks 2019 (Release R3P) is installed on the same workstation. Attempting to export data results in the following error: "SDK Account Error: 0x80004003". Workaround Isolate your QuickBooks 2018 installation on a separate workstation or server for export purposes. Note:...

Updated:
Nov 19th, 2018

Affected version(s):
Working Papers 2018

Affected Version: All versions Issue Text does not display correctly in non-English versions of Working Papers. Solution Adjust the Region settings on your workstation. Both of the following settings must be set to the required language: Format Language for non-Unicode programs To adjust Region settings: Launch Control Panel on your workstation...

Updated:
Jul 06th, 2018

Affected version(s):
All versions

Affected version: Audit International 20.00 In Audit International 20.00, we’ve made the following modifications to template and client files. The default assertions in Audit International 19.00 and earlier are: C - Completeness, E - Existence, A - Accuracy and V - Valuation As of 20.00, we’ve changed these to: C - Completeness, E - Existence, A/V ...

Updated:
Jun 06th, 2018

Affected version(s):
Audit International 20.00

Affected version: All supported versions Question How do I import from QuickBooks or QuickBooks Online? In Working Papers, I don’t see either option available in the interface. Answer To import from QuickBooks and QuickBooks Online, use the QuickBooks Export Utility. The utility exports data from QuickBooks into a format Working Papers supports. To...

Updated:
Mar 02nd, 2018

Affected version(s):
All

Silent install instructions for tax update

Products: Working Papers,
Categories: kb-1935

Affected version: All supported versions Question How do I silently install the new CaseWare tax update? Answer Silently installing the CaseWare tax update involves two steps: creating a response file and deploying the update to your users. Step 1. Creating a response file The response file is a log of your responses to the installation dialog. It...

Updated:
Dec 27th, 2017

Affected version(s):
All supported versions

Windows 10 Fall Creators Update causes issue with CaseView

Products: CaseView, Working Papers,
Categories: kb-1933

Affected version: All supported versions Issue Installing the Windows 10 Fall Creators Update results in performance issues with CaseView. The update affects a third-party component in CaseView and may cause noticeable delays when opening CaseView documents. Solution Download the third-party vendor's fix from MyCaseWare. Note that this fix will be...

Updated:
Dec 15th, 2017

Affected version(s):
All supported versions

QuickBooks Export Utility

Products: Working Papers,
Categories: quickbooks

Affected version: All versions of Working Papers The latest version of the QuickBooks Export Utility is available from MyCaseWare (login required) here: https://my.caseware.com/site/support/working-papers. QuickBooks® is a registered trademark of Intuit. This utility is a CaseWare product that is not endorsed by Intuit.

Updated:
Nov 15th, 2017

Affected version(s):
all versions

Registry repair for upgraded operating systems

Products: Working Papers,
Categories: kb-1927

Issue Working Papers encounters an error after installing upgrades to the Operating System on your computer. The error is caused by changes to Working Papers registry settings, which prompts the following message: Working Papers detected a problem with it's registry settings which might be the result of a recent operating system upgrade. Working Pa...

Updated:
Oct 27th, 2017

Affected version(s):
Working Papers 2017, 2016, 2015

The following procedure preserves any content completed after updating the master template to version 15.00 with the original patch. Prerequisites: Download the 15.00 patch file. Copy the master library to a secure location. Procedure: In Working Papers, click Templates | FinancialsCAD and then Edit. Open CL Organization Standards. Click Knowled...

Updated:
Oct 26th, 2017

Affected version(s):
ASPE Financials 15.00

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