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CaseWare Support Policy
It is CaseWare’s goal to provide clients with innovative products of the highest quality. To enable us to continue to improve our world-leading software, it is important that we only support a limited number of versions at one time; typically, the current shipping and one prior version. New features and enhancements, patch releases, hotfixes, techn...
Updated:
Jul 12th, 2021
Affected version(s):
All versions
Exported or printed CaseView graphs and cell-based images appear blank or blacked out
Issue After a recent Windows Update, exported or printed CaseView graphs and cell-based images appear blank or blacked out in the output file. Images that are inserted directly into a paragraph (Insert | Picture) are unaffected. Solution (Working Papers 2020) Perform a Windows Update, then contact CaseWare Support to request the hotfix. Workaround...
Updated:
Jun 16th, 2021
Affected version(s):
Working Papers 2020 (Update 2) and earlier
Persistent script error and missing content after updating template-based engagement file
Issue After updating a template-based engagement file, a script error persistently displays whenever the file is opened. Additionally, content in the file, such as the freeze pane and tables, no longer display correctly. The issue is caused by the following Windows updates: Windows 10 Version Update 20H2 KB5000802 2004 KB5000802 1909 KB500...
Updated:
Apr 22nd, 2021
Affected version(s):
All versions
Working Papers stops responding when adding a PPC document to the Document Manager
Issue Working Papers stops responding when adding a PPC document to the Document Manager. The document is added as a URL that links to the file location instead. This issue occurs if an existing document shares the same file name as the new PPC document. Workaround Rename the existing document in the Document Manager prior to adding the PPC documen...
Updated:
Oct 19th, 2020
Affected version(s):
Working Papers 2020
CaseView stops responding after installing a Windows update
Issue After installing a Windows update, CaseView may stop responding when opening a document or attempting to save a document as a PDF. Solution Microsoft has released an update to resolve this issue. Install the update based on your current version of Windows 10. To determine your Windows 10 version: Open the Windows Start menu and click Setting...
Updated:
Jun 22nd, 2020
Affected version(s):
All versions
Zugriff auf CaseWare Cloud für ältere und nicht mehr unterstützte Webbrowser wird deaktiviert
Kurz nach dem Release von CaseWare Cloud 31 wird CaseWare den Zugriff auf CaseWare Cloud durch alte und nicht mehr unterstützte Webbrowser sperren. Diese alten und nicht mehr unterstützten Browser verwenden veraltete Verschlüsselungsprotokolle - TLS Version 1.0 und v1.1. Der PCI Security Standards Council empfiehlt allen Unternehmen den von diesem...
Updated:
Jun 22nd, 2020
Affected version(s):
All versions
Nedlukning af adgang til CaseWare Cloudfor ældre og ikke supporteret web browsers
Kort efter release af CaseWare Cloud 31, vil CaseWare forhindre adgang til CaseWare Cloud via ældre og ikke-supporterede browsere. Disse browsere bruger nemlig de forældede krypteringsprotokoller – TLS version 1.0 og version 1.1. PCI Security Standards Council anbefaler at alle virksomheder og organisationer følger ”best practices”, herunder at ind...
Updated:
Jun 22nd, 2020
Affected version(s):
All versions
Disabling access to CaseWare Cloud for older and unsupported browsers
Shortly after the release of CaseWare Cloud 31, CaseWare will be disabling access to CaseWare Cloud for older and unsupported web browsers. These older and unsupported browsers are using obsolete encryption protocols - TLS version 1.0 and v1.1. The PCI Security Standards Council has suggested all organizations following its best practices to migrat...
Updated:
Jun 18th, 2020
Affected version(s):
All versions
Working Papers title bar displays oversized in a multi-monitor setup
Issue When I maximize Working Papers to full screen on a computer with multiple monitors, the title bar displays oversized, taking up substantial screen space. Solution Change the Working Papers theme from Scenic to another option. To change the theme from Scenic: In Working Papers, click Tools | Options. Click the General tab. In the Theme drop-...
Updated:
Feb 07th, 2020
Affected version(s):
All versions
Error when opening the QuickBooks Export Utility (ver 2.002)
Issue When I open the QuickBooks Export Utility, I receive the error, "Could not load file or assembly". I am unable to use the utility. Solution Download and install .NET Framework 4.7.2. Restart your computer after installing, then launch the QuickBooks Export Utility again.
Updated:
Jan 30th, 2020
Affected version(s):
QuickBooks Export Utility (ver 2.002)
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