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Error when opening an inactive Cloud file in Working Papers
Affected Versions: Working Papers 2017.00.245 and earlier Issue When I open a Cloud file that hasn’t been accessed for over 120 days, I receive the error, “Unable to create synchronized copy, file version could not be determined.” The file does not open. Solution The first attempt to open the inactive file triggers the reactivation process. After r...
Updated:
Feb 26th, 2019
Affected version(s):
Working Papers 2017.00.245 and earlier
How do I import data from QuickBooks into Smart Engagement?
Question How do I import data from QuickBooks into Smart Engagement (SE)? Answer You must first create a copy of your QuickBooks Company File. To copy a QuickBooks Company File: In QuickBooks or QuickBooks Online, open the Company File you want to copy. In QuickBooks Online, select File | Utilities | Copy Company File for QuickBooks Online Edition...
Updated:
Jan 24th, 2019
Affected version(s):
Smart Engagement, QuickBooks Online, QuickBooks 2018 US or later
Reporting dates in Sage 50 Canadian Edition (2019.1) imports
Affected Versions: All Working Papers Issue Importing data from Sage 50 Canadian Edition (2019.1) to Working Papers converts the engagement’s reporting year-end date to 1999. Solution Download and install the hotfix from MyCaseWare.
Updated:
Jan 03rd, 2019
Affected version(s):
All Working Papers
CaseView stops responding after closing a document
Issue After closing a CaseView document, CaseView stops responding. This issue occurs when Working Papers is installed on Build 1607 of Windows 10 or Windows Server 2016. Solution Update Windows 10 or Windows Server 2016 to build 1709 or later.
Updated:
Nov 28th, 2018
Affected version(s):
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)
Unable to export data from QuickBooks 2018 to Working Papers
Issue Users cannot export data from QuickBooks 2018 to Working Papers when QuickBooks 2019 (Release R3P) is installed on the same workstation. Attempting to export data results in the following error: "SDK Account Error: 0x80004003". Solution Update your copy of QuickBooks 2019 to the latest version.
Updated:
Nov 19th, 2018
Affected version(s):
Working Papers 2018
Non-English versions of Working Papers fail to display text
Affected Version: All versions Issue Text does not display correctly in non-English versions of Working Papers. Solution Adjust the Region settings on your workstation. Both of the following settings must be set to the required language: Format Language for non-Unicode programs To adjust Region settings: Launch Control Panel on your workstation...
Updated:
Jul 06th, 2018
Affected version(s):
All versions
Changes to Assertions in Audit International 20.00
Affected version: Audit International 20.00 In Audit International 20.00, we’ve made the following modifications to template and client files. The default assertions in Audit International 19.00 and earlier are: C - Completeness, E - Existence, A - Accuracy and V - Valuation As of 20.00, we’ve changed these to: C - Completeness, E - Existence, A/V ...
Updated:
Jun 06th, 2018
Affected version(s):
Audit International 20.00
How do I import from QuickBooks or QuickBooks Online?
Affected version: All supported versions Question How do I import from QuickBooks or QuickBooks Online? In Working Papers, I don’t see either option available in the interface. Answer To import from QuickBooks and QuickBooks Online, use the QuickBooks Export Utility. The utility exports data from QuickBooks into a format Working Papers supports. To...
Updated:
Mar 02nd, 2018
Affected version(s):
All
Silent install instructions for tax update
Affected version: All supported versions Question How do I silently install the new CaseWare tax update? Answer Silently installing the CaseWare tax update involves two steps: creating a response file and deploying the update to your users. Step 1. Creating a response file The response file is a log of your responses to the installation dialog. It...
Updated:
Dec 27th, 2017
Affected version(s):
All supported versions
Windows 10 Fall Creators Update causes issue with CaseView
Affected version: All supported versions Issue Installing the Windows 10 Fall Creators Update results in performance issues with CaseView. The update affects a third-party component in CaseView and may cause noticeable delays when opening CaseView documents. Solution Download the third-party vendor's fix from MyCaseWare. Note that this fix will be...
Updated:
Dec 15th, 2017
Affected version(s):
All supported versions
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