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CaseWare Support Policy
It is CaseWare’s goal to provide clients with innovative products of the highest quality. To enable us to continue to improve our world-leading software, it is important that we only support a limited number of versions at one time; typically, the current shipping and one prior version. New features and enhancements, patch releases, hotfixes, techn...
Updated:
May 31st, 2019
Affected version(s):
All versions
Working Papers fails to install on a Citrix/Terminal Server
Issue Working Papers 2019 fails to install on a Citrix/Terminal Server due to an Install Shield compatibility issue. This is a known issue with Windows Server. The installation does not proceed beyond the Windows Installer Coordinator dialog. Solution You must either perform a silent installation of Working Papers, or temporarily disable RDS Compa...
Updated:
May 31st, 2019
Affected version(s):
Working Papers 2019
Error when opening an inactive Cloud file in Working Papers
Issue When I open a Cloud file that hasn’t been accessed for over 120 days, I receive the error, “Unable to create synchronized copy, file version could not be determined.” The file does not open. Solution The first attempt to open the inactive file triggers the reactivation process. After receiving the error message, try opening the file again. A...
Updated:
Feb 26th, 2019
Affected version(s):
Working Papers 2017.00.245 and earlier
How do I import data from QuickBooks into Smart Engagement?
Question How do I import data from QuickBooks into Smart Engagement (SE)? Answer You must first create a copy of your QuickBooks Company File. To copy a QuickBooks Company File: In QuickBooks or QuickBooks Online, open the Company File you want to copy. In QuickBooks Online, select File | Utilities | Copy Company File for QuickBooks Online Edition...
Updated:
Jan 24th, 2019
Affected version(s):
Smart Engagement, QuickBooks Online, QuickBooks 2018 US or later
Reporting dates in Sage 50 Canadian Edition (2019.1) imports
Issue Importing data from Sage 50 Canadian Edition (2019.1) to Working Papers converts the engagement’s reporting year-end date to 1999. Solution Download and install the hotfix from MyCaseWare.
Updated:
Jan 03rd, 2019
Affected version(s):
All versions
CaseView stops responding after closing a document in Windows 10
Issue CaseView stops responding after closing a document. This issue affects touchscreen workstations using Windows 10, build 1607. Solution Update to Windows 10, build 1703.
Updated:
Nov 28th, 2018
Affected version(s):
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)
Unable to export data from QuickBooks 2018 to Working Papers
Issue Users cannot export data from QuickBooks 2018 to Working Papers when QuickBooks 2019 (Release R3P) is installed on the same workstation. If you attempt to export data, you will receive the error, "SDK Account Error: 0x80004003". Solution Ensure there is only one version of QuickBooks installed on your workstation, then update your copy of Qui...
Updated:
Nov 19th, 2018
Affected version(s):
Working Papers 2018
Text in my non-English version of Working Papers does not display
Issue The text in my non-English version of Working Papers does not display. Solution Adjust the Region settings on your workstation. Both the Format and Language for non-Unicode programs must be set to the required language. To adjust the Region settings: Launch Control Panel on your workstation (search for Control Panel, or click Start | All Ap...
Updated:
Jul 06th, 2018
Affected version(s):
All versions
Changes to Assertions in Audit International 20.00
In Audit International 20.00, we’ve made the following modifications to template and client files. The default assertions in Audit International 19.00 and earlier are: C - Completeness E - Existence A - Accuracy V - Valuation As of 20.00, we’ve changed these to: C - Completeness E - Existence A/V - Accuracy/Valuation PD - Presentation To ensure...
Updated:
Jun 06th, 2018
Affected version(s):
Audit International 20.00
How do I import data from QuickBooks and QuickBooks Online to Working Papers?
Question How do I import data from QuickBooks and QuickBooks Online to Working Papers? Answer To import from QuickBooks and QuickBooks Online, you’ll need to use the QuickBooks Export Utility. You’ll need to download the utility from MyCaseWare, export your data from QuickBooks and QuickBooks Online, then import the data into Working Papers. To dow...
Updated:
Mar 02nd, 2018
Affected version(s):
All versions
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