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Caseware Support Policy
It is Caseware’s goal to provide clients with innovative products of the highest quality. To enable us to continue to improve our world-leading software, it is important that we only support a limited number of versions at one time; typically, the current shipping and one prior version. New features and enhancements, patch releases, hotfixes, techn...
Updated:
Feb 16th, 2023
Affected version(s):
All versions
Why can I no longer import data from QuickBooks US using the Working Papers Import dialog?
Question Why can I no longer import data from QuickBooks US using the Working Papers Import dialog? Answer A recent change to QuickBooks US disabled functionality used by the Working Papers Import dialog. As a workaround, you can continue to import data using the same process and prerequisites as QuickBooks Canada / UK / Australia. Note: Due to for...
Updated:
Mar 22nd, 2023
Affected version(s):
All versions
Cannot restore an automatic document that has been minimized or hidden
Issue An automatic document has been minimized or hidden and cannot be restored by clicking on it in the Windows Taskbar. Solution Hover your cursor over the Working Papers icon on the Windows Taskbar. Move your cursor to the preview of the minimized/hidden automatic document. Right-click on the preview and select Child Window.
Updated:
Mar 21st, 2023
Affected version(s):
All versions
Chrome “zero-day” exploit impact on Working Papers and CaseView
Issue A new “zero-day” exploit (CVE-2022-1096) has been discovered in Chromium-based browsers (Chrome, Microsoft Edge) related to the V8 JavaScript engine. Currently, Working Papers uses Chromium Embedded Framework (CEF) and both Working Papers and CaseView have CEF dependencies. Workaround Use the Working Papers internal browser for CaseWare resou...
Updated:
Feb 09th, 2023
Affected version(s):
All versions
“File | Open | Caseware Cloud” menu appears blank for some users
Issue After updating to Working Papers 2022 Update 1, the new Caseware Cloud menu on the Working Papers File | Open page appears blank for some users. Workaround After launching Working Papers, wait for a short period of time before clicking File | Open | Caseware Cloud. If the Caseware Cloud menu still appears blank, attempt to reload it by click...
Updated:
Jan 03rd, 2023
Affected version(s):
Working Papers 2022 Update 1
Options missing when printing documents
Issue After a recent Windows 11 update, the print dialog has a new look (in all applications) that includes a print preview pane, but no longer includes a number of custom Working Papers options, such as Skip annotations and commentary text, Include tickmark legend and Skip collapsed text. In addition, the print dialog is now labeled “Printing from...
Updated:
Nov 25th, 2022
Affected version(s):
All versions
The Apache Software Foundation recently released a security advisory concerning the Apache Log4j Java logging library. Caseware is providing the information below to customers to reassure them that appropriate actions are being taken to ensure their Caseware software systems are protected from this threat. Please see the CaseKnowledge Center for up...
Updated:
Jan 07th, 2022
Affected version(s):
All versions
Text in my non-English version of Working Papers does not display
Issue The text in my non-English version of Working Papers does not display. Solution Adjust the Region settings on your workstation. Both the Format and Language for non-Unicode programs must be set to the required language. To adjust the Region settings: Launch Control Panel on your workstation (search for Control Panel, or click Start | All Ap...
Updated:
Oct 27th, 2021
Affected version(s):
All versions
Exported or printed CaseView graphs and cell-based images appear blank or blacked out
Issue After a recent Windows Update, exported or printed CaseView graphs and cell-based images appear blank or blacked out in the output file. Images that are inserted directly into a paragraph (Insert | Picture) are unaffected. Solution (Working Papers 2020) Perform a Windows Update, then contact Caseware Support to request the hotfix. Workaround...
Updated:
Jun 16th, 2021
Affected version(s):
Working Papers 2020 (Update 2) and earlier
Persistent script error and missing content after updating template-based engagement file
Issue After updating a template-based engagement file, a script error persistently displays whenever the file is opened. Additionally, content in the file, such as the freeze pane and tables, no longer display correctly. The issue is caused by the following Windows updates: Windows 10 Version Update 20H2 KB5000802 2004 KB5000802 1909 KB500...
Updated:
Apr 22nd, 2021
Affected version(s):
All versions
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