Cannot open Microsoft Word 2007 after upgrading Connector 2014 to a higher version

Updated: 10/7/2016

Affected Versions: Connector 2015 and Microsoft Word 2007

 

Issue:

Opening a Microsoft Word 2007 document with Connector 2015 may become unresponsive. This issue is caused by an incompatible component (Normal.dotm).

 

Solution:

1) Disable Connector if enabled.

2) Close all Microsoft Word applications.

3) Delete or rename Normal.dotm from %AppData%\Microsoft\Templates

4) Enable Connector.