Cannot open Microsoft Word 2007 after upgrading Connector 2014 to a higher version

Updated: 10/7/2016

Affected Versions: Connector 2015 and Microsoft Word 2007



Opening a Microsoft Word 2007 document with Connector 2015 may become unresponsive. This issue is caused by an incompatible component (Normal.dotm).



1) Disable Connector if enabled.

2) Close all Microsoft Word applications.

3) Delete or rename Normal.dotm from %AppData%\Microsoft\Templates

4) Enable Connector.