The Working Trial Balance is out of Sync if Parent File is Flushed

Problem

Account balances may differ between child copies of a SmartSync file. This may occur when an account's balance is cleared and at a later time the account acquires a balance.


CaseWare Cloud Users

The issue may occur if balances have changed after being cleared. To verify whether an engagement has this issue, compare the balances in an existing Sync copy known to be correct against a new Sync copy.

SmartSync Server Users

The issue may occur if SmartSync Server has flushed the parent file before account balances are changed in an existing Sync copy. To verify whether an engangemet has this issue, compare the balances in an existing Sync copy known to be correct, against another Sync copy or the parent file.


Scenario

  1. Create a file with a single account and give the account an opening balance.
  2. Publish this file to SmartSync Server.
  3. Clear the account balance (that is, make the account balance 0).
  4. Close the file.
  5. The parent file is then flushed on SmartSync Server.
  6. Open your existing sync copy and change the account balance to 200.
  7. Create a new sync copy.

The account balance of the newly created sync copy is 0 instead of 200.

 

Solution

CaseWare Cloud Users

Install Working Papers 2015.00.192 (Release 3) on workstations. Then replace the parent file with a Sync copy known to be correct, using Replace Server Copy.

SmartSync Server Users

Install Working Papers 2015.00.192 (Release 3) on workstations and on the File Service Server. Then replace the parent file with a Sync copy known to be correct, using Replace Server Copy.