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CaseWare Support Policy

Products: Audit, CaseView, Financials, SmartSync, Working Papers,

It is CaseWare’s goal to provide clients with innovative products of the highest quality. To enable us to continue to improve our world-leading software, it is important that we only support a limited number of versions at one time; typically, the current shipping and one prior version. New features and enhancements, patch releases, hotfixes, techn...

Updated:
Jul 12th, 2021

Affected version(s):
All versions

Issue After a recent Windows Update, exported or printed CaseView graphs and cell-based images appear blank or blacked out in the output file. Images that are inserted directly into a paragraph (Insert | Picture) are unaffected. Solution (Working Papers 2020) Perform a Windows Update, then contact CaseWare Support to request the hotfix. Workaround...

Updated:
Jun 16th, 2021

Affected version(s):
Working Papers 2020 (Update 2) and earlier

Issue After updating a template-based engagement file, a script error persistently displays whenever the file is opened. Additionally, content in the file, such as the freeze pane and tables, no longer display correctly. The issue is caused by the following Windows updates: Windows 10 Version Update 20H2 KB5000802 2004 KB5000802 1909 KB500...

Updated:
Apr 22nd, 2021

Affected version(s):
All versions

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