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Technical Writer

Toronto, Canada

Description:

CaseWare’s sharp focus on innovative high quality software has made it the global leader in auditing software solutions. With more than 25 years of proven success, you can be confident that CaseWare is a great place to build your career in a stable creative work environment.

We are looking for a talented technical writer to develop engaging information for our product lines. This person will be responsible for the support and success of end users through informative content across various online and offline mediums. The successful candidate will demonstrate an understanding of their audience to effectively deliver information in the right format and presentation.

As a member of the team, you will help realize the overall information strategy through exciting, original content!

Key Responsibilities:

  • Develop engaging and informative content for end users across multiple product lines
  • Participate in sprint planning and standup meetings to coordinate project scope and timelines
  • Adapt existing content to develop scripts and storyboards for multimedia deliverables
  • Audit and maintain existing library of content regularly to ensure quality, consistency and accuracy of information
  • Apply industry best practices for information management and localization through use of authoring tools and source control
  • Review user interface strings and participate in user experience and design sessions
  • Develop and maintain a strong understanding of subject matter knowledge, use cases and scenarios related to your product team
  • Assist with process optimization
  • Assist customer service and technical support teams where applicable
  • Participate in the development of learning (training) materials
  • Assist with translation processes where necessary