Solutions Delivery Specialist
CaseWare’s sharp focus on innovative high quality software has made it the global leader in auditing software solutions. With more than 25 years of proven success, you can be confident that CaseWare is a great place to build your career in a stable creative work environment.
We are a medium sized software company, steps away from TTC and within walking distance of GO Transit (Union station). We're looking for an outgoing, team focused Solutions Delivery Specialist with a strong Accounting background.
The Solutions Delivery Specialist will work with distributors and customers (over the phone) and remotely, to ensure the business and technical requirements are fulfilled in a thorough and efficient manner.
Your job responsibilities will include, but are not limited to:
Client Technical Support
- Primary point of contact for large client’s deployment of CaseWare products
- Diagnose, manage and drive to resolution client’s operational software issues
- Document incidents, their resolution and root-causes to enhance knowledge sharing
- Coordinate with other departments, ensuring solutions provide a high level of client satisfaction
- Perform diagnostic testing and acceptance tests on customer environments
- Occasionally provide tier 3 technical support
- Work towards establishing common, reusable infrastructure approaches, minimizing complexity from one-off approaches