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Product Specialist - Working Papers

Toronto, Canada

Description:

The main aspect of this role is to act as the point-of-contact for distributors on the desktop platforms (Working Papers, Audit System, Financials) - queries/issues/authoring training related to implementation, customization, or general functionality.

Responsibilities

  • Point-of-contact for all desktop issues, questions and feature requests via JIRA, forwarded email/distributor/support mailbox, Skype
  • Participating in distributor design meetings related to their implementation of the existing product, providing guidance on best practices and identifying where new functionality may be needed.
  • Ensuring all Desktop resolutions are provided to distributors in a timely manner
  • Authoring training for distributors new to the Audit platform
    • Help to organize the authoring guide with the Solutions team and determine where gaps exist
    • Present the distributor authoring training sessions
    • Identify and document best practices to be followed for our Audit products.
    • Work with the product/development teams to problem solve any distributor authoring needs not currently supported in the platform.
  • Main point of contact for the Implementation team on large scale client implementations
    • Respond to questions in a timely manner
    • Provide training and best practices