With more than 30 years of proven success, CaseWare’s focus on innovative and high quality software has made it the global leader in auditing software solutions. CaseWare offers a creative work environment and a great place to build your career.
We are looking for a talented technical writer to develop engaging information for our product lines. This person will be responsible for the support and success of end-users by providing content across various online and offline media.
The successful candidate will demonstrate an understanding of their audience to effectively deliver information in the right format and presentation.
- Develop engaging and informative content for end-users across multiple product lines.
- Participate in sprint planning and other Agile ceremonies to determine project scope and timelines.
- Adapt existing content to develop scripts and storyboards for multimedia deliverables.
- Audit and maintain existing content library to ensure quality, consistency and accuracy.
- Apply industry best practices for information management and localization through use of authoring tools and source control.
- Review user interface strings and participate in user experience and design sessions.
- Develop and maintain a strong understanding of subject matter, use cases and scenarios related to your product team.
- Assist with process optimization.
- Assist customer service and technical support teams where applicable.
- Participate in the development of learning (training) materials.
- Prepare files for translation and work with the translation coordinator to ensure ongoing changes are tracked for translation.