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Technical Writer

Toronto, Canada

Description:

With more than 30 years of proven success, CaseWare’s focus on innovative and high quality software has made it the global leader in auditing software solutions. CaseWare offers a creative work environment and a great place to build your career.

We are looking for a talented technical writer to develop engaging information for our product lines. This person will be responsible for the support and success of end-users by providing content across various online and offline media.

The successful candidate will demonstrate an understanding of their audience to effectively deliver information in the right format and presentation.

Key Responsibilities

  • Develop engaging and informative content for end-users across multiple product lines.
  • Participate in sprint planning and other Agile ceremonies to determine project scope and timelines.
  • Adapt existing content to develop scripts and storyboards for multimedia deliverables.
  • Audit and maintain existing content library to ensure quality, consistency and accuracy.
  • Apply industry best practices for information management and localization through use of authoring tools and source control.
  • Review user interface strings and participate in user experience and design sessions.
  • Develop and maintain a strong understanding of subject matter, use cases and scenarios related to your product team.
  • Assist with process optimization.
  • Assist customer service and technical support teams where applicable.
  • Participate in the development of learning (training) materials.
  • Prepare files for translation and work with the translation coordinator to ensure ongoing changes are tracked for translation.