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Account Manager

Toronto, Canada

Description:

About CaseWare RCM

We are the good guys. Every year billions of dollars are laundered internationally, supporting drug trafficking, smuggling, fraud, extortion and corruption, enabling organized crime to continue their criminal activities. CaseWare RCM (alessa.caseware.com), a division of CaseWare International Inc., is one of the fastest-growing companies creating advanced and comprehensive technologies to combat financial crime. Fighting financial crime using advanced data analytics is straight out of the movies: it’s thrilling, it’s challenging, and it’s incredibly rewarding to know you’re making a tangible difference in the world. The cutting-edge space of Anti-Money Laundering software and advanced analytics is being driven by some of the brightest minds in the industry. Located in downtown Toronto, CaseWare RCM is in the midst of significant growth, and we are currently seeking an Account Manager who will join us.


About the Job

We are seeking a full time, Account Manager, reporting to the Director of Sales. You will be the primary contact and act as the owner for a portfolio customers. By growing overall customer satisfaction, you will support Alessa revenue growth through increased retention and increased product/service penetration. You will be responsible for client solution penetration and education, account monitoring, portfolio reporting and issue resolution ownership. You will build customized Business Review presentations which illustrate the client’s financial health.

As a customer advocate your primary focus will be to establish a trusted advisor relationship with customers and ensuring their continuous awareness of the value of their investment with CaseWare RCM. This will involve regular contact, remote and in person, with key customer stakeholders in both Risk/Compliance, IT & C-level, building credibility, strong relationships and maintaining ongoing open communication.

We are a growing team and this position could lead to other opportunities in our growing company.