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#NAME error displays in Excel cells with Connector formulas

Updated:
Jul 09th, 2019

Issue

When a client opens an Excel document, they see #NAME in all the Connector calculation cells instead of the linked values.

Resolution

This issue occurs when the CaseWare Connector UDF add-in is disabled in Excel.

To enable the CaseWare Connector UDF add-in:

  1. In Excel, click File | Options.
  2. In the Excel Options dialog, click the Add-ins tab.
  3. Click the Manage drop-down menu and select Excel Add-ins. Click Go....
  4. In the Add-ins dialog, select CaseWare Connector UDF. Click OK.
  5. In Excel, click the Add-ins tab to access the Connector menu.
  6. Click Tools | Recalculate.

The add-in is enabled and the calculation cells are recalculated. The cells now display the correct values.

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