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Caseware Support Policy

Products: Audit, CaseView, Financials, SmartSync, Working Papers,

It is Caseware’s goal to provide clients with innovative products of the highest quality. To enable us to continue to improve our world-leading software, it is important that we only support a limited number of versions at one time; typically, the current shipping and one prior version. New features and enhancements, patch releases, hotfixes, techn...

Updated:
Jul 12th, 2021

Affected version(s):
All versions

Question Is Working Papers compatible with Windows 11? Answer Yes, Working Papers 2022 is compatible with Windows 11.

Updated:
Aug 29th, 2022

Affected version(s):
All versions

Issue A new "zero-day" exploit (CVE-2022-1096) has been discovered in Chromium-based browsers (Chrome, Microsoft Edge) related to the V8 JavaScript engine. Currently, Working Papers uses Chromium Embedded Framework (CEF) and both Working Papers and CaseView have CEF dependencies. Workaround Use the Working Papers internal browser for Caseware resou...

Updated:
Apr 26th, 2022

Affected version(s):
All versions

Support for Microsoft Office

Products: Connector, Working Papers,

Question Does Caseware support Microsoft Office products? Answer Caseware supports the following Microsoft Office versions in conjunction with our Working Papers and Connector products: Microsoft Office 2021* Microsoft Office 2019 Microsoft Office 2016 Microsoft Office 2013 Microsoft Office 2010 * Microsoft Office 2021 is only compatible with Wor...

Updated:
Feb 08th, 2021

Affected version(s):
All versions

Issue The text in my non-English version of Working Papers does not display. Solution Adjust the Region settings on your workstation. Both the Format and Language for non-Unicode programs must be set to the required language. To adjust the Region settings: Launch Control Panel on your workstation (search for Control Panel, or click Start | All Ap...

Updated:
Oct 27th, 2021

Affected version(s):
All versions

Issue Working Papers stops responding when adding a PPC document to the Document Manager. The document is added as a URL that links to the file location instead. This issue occurs if an existing document shares the same file name as the new PPC document. Workaround Rename the existing document in the Document Manager prior to adding the PPC documen...

Updated:
Oct 19th, 2020

Affected version(s):
Working Papers 2020

Kurz nach dem Release von Caseware Cloud 31 wird Caseware den Zugriff auf Caseware Cloud durch alte und nicht mehr unterstützte Webbrowser sperren. Diese alten und nicht mehr unterstützten Browser verwenden veraltete Verschlüsselungsprotokolle - TLS Version 1.0 und v1.1. Der PCI Security Standards Council empfiehlt allen Unternehmen den von diesem...

Updated:
Jun 22nd, 2020

Affected version(s):
All versions

Nedlukning af adgang til Caseware Cloudfor ældre og ikke supporteret web browsers

Products: Audit, CaseView, Cloud, SmartSync, Working Papers,

Kort efter release af Caseware Cloud 31, vil Caseware forhindre adgang til Caseware Cloud via ældre og ikke-supporterede browsere. Disse browsere bruger nemlig de forældede krypteringsprotokoller – TLS version 1.0 og version 1.1. PCI Security Standards Council anbefaler at alle virksomheder og organisationer følger ”best practices”, herunder at ind...

Updated:
Jun 22nd, 2020

Affected version(s):
All versions

Disabling access to Caseware Cloud for older and unsupported browsers

Products: Audit, CaseView, Cloud, SmartSync, Working Papers,

Shortly after the release of Caseware Cloud 31, Caseware will be disabling access to Caseware Cloud for older and unsupported web browsers. These older and unsupported browsers are using obsolete encryption protocols - TLS version 1.0 and v1.1. The PCI Security Standards Council has suggested all organizations following its best practices to migrat...

Updated:
Jun 18th, 2020

Affected version(s):
All versions

Issue When I maximize Working Papers to full screen on a computer with multiple monitors, the title bar displays oversized, taking up substantial screen space. Solution Change the Working Papers theme from Scenic to another option. To change the theme from Scenic: In Working Papers, click Tools | Options. Click the General tab. In the Theme drop-...

Updated:
Feb 07th, 2020

Affected version(s):
All versions

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