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Política de Ayuda de Caseware
Caseware se esfuerza en proporcionar sus clientes con productos innovadores de la más alta calidad. Para poder seguir mejorando nuestro software de clase mundial, es importante que soportemos solamente una cantidad limitada de versiones a la vez, generalmente la versión actual y una versión anterior. Nuevas funciones y mejoras, revisiones de parche...
Actualizado:
Jul 12th, 2021
Versión(es) afectada(s):
All versions
Options missing when printing documents
Issue After a recent Windows 11 update, the print dialog has a new look (in all applications) that includes a print preview pane, but no longer includes a number of custom Working Papers options, such as Skip annotations and commentary text, Include tickmark legend and Skip collapsed text. In addition, the print dialog is now labeled “Printing from...
Actualizado:
Nov 25th, 2022
Versión(es) afectada(s):
All versions
Exported or printed CaseView graphs and cell-based images appear blank or blacked out
Issue After a recent Windows Update, exported or printed CaseView graphs and cell-based images appear blank or blacked out in the output file. Images that are inserted directly into a paragraph (Insert | Picture) are unaffected. Solution (Working Papers 2020) Perform a Windows Update, then contact Caseware Support to request the hotfix. Workaround...
Actualizado:
Jun 16th, 2021
Versión(es) afectada(s):
Working Papers 2020 (Update 2) and earlier
Persistent script error and missing content after updating template-based engagement file
Issue After updating a template-based engagement file, a script error persistently displays whenever the file is opened. Additionally, content in the file, such as the freeze pane and tables, no longer display correctly. The issue is caused by the following Windows updates: Windows 10 Version Update 20H2 KB5000802 2004 KB5000802 1909 KB500...
Actualizado:
Apr 22nd, 2021
Versión(es) afectada(s):
All versions
CaseView stops responding after installing a Windows update
Issue After installing a Windows update, CaseView may stop responding when opening a document or attempting to save a document as a PDF. Solution Microsoft has released an update to resolve this issue. Install the update based on your current version of Windows 10. To determine your Windows 10 version: Open the Windows Start menu and click Setting...
Actualizado:
Jun 22nd, 2020
Versión(es) afectada(s):
All versions
Zugriff auf Caseware Cloud für ältere und nicht mehr unterstützte Webbrowser wird deaktiviert
Kurz nach dem Release von Caseware Cloud 31 wird Caseware den Zugriff auf Caseware Cloud durch alte und nicht mehr unterstützte Webbrowser sperren. Diese alten und nicht mehr unterstützten Browser verwenden veraltete Verschlüsselungsprotokolle - TLS Version 1.0 und v1.1. Der PCI Security Standards Council empfiehlt allen Unternehmen den von diesem...
Actualizado:
Jun 22nd, 2020
Versión(es) afectada(s):
All versions
Nedlukning af adgang til Caseware Cloudfor ældre og ikke supporteret web browsers
Kort efter release af Caseware Cloud 31, vil Caseware forhindre adgang til Caseware Cloud via ældre og ikke-supporterede browsere. Disse browsere bruger nemlig de forældede krypteringsprotokoller – TLS version 1.0 og version 1.1. PCI Security Standards Council anbefaler at alle virksomheder og organisationer følger ”best practices”, herunder at ind...
Actualizado:
Jun 22nd, 2020
Versión(es) afectada(s):
All versions
Deshabilitar el acceso a Caseware Cloud para navegadores web antiguos y no compatibles
Poco después del lanzamiento de Caseware Cloud 31, Caseware deshabilitará el acceso a Caseware Cloud para navegadores web antiguos y no compatibles. Estos navegadores antiguos y no compatibles utilizan protocolos de cifrado obsoletos: TLS versión 1.0 y v1.1. El PCI Security Standards Council ha sugerido a todas las organizaciones que siguen sus mej...
Actualizado:
Jun 18th, 2020
Versión(es) afectada(s):
All versions
CaseView stops responding after closing a document in Windows 10
Issue CaseView stops responding after closing a document. This issue affects touchscreen workstations using Windows 10, build 1607. Solution Update to Windows 10, build 1703.
Actualizado:
Nov 28th, 2018
Versión(es) afectada(s):
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)
Error “Could not obtain information about the default printer” when opening a CaseView document
Issue Attempting to open a CaseView document results in the error message "Could not obtain information about the default printer". Solution To clear this issue, you need to reset your default printer in Windows. To reset your default printer: Open the Windows Control Panel. Click Hardware and Sound | Devices and Printers. Locate your default prin...
Actualizado:
Jul 09th, 2019
Versión(es) afectada(s):
All versions
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