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CaseWare Support Policy

Products: Audit, CaseView, Financials, SmartSync, Working Papers,

It is CaseWare’s goal to provide clients with innovative products of the highest quality. To enable us to continue to improve our world-leading software, it is important that we only support a limited number of versions at one time; typically, the current shipping and one prior version. New features and enhancements, patch releases, hotfixes, techn...

Updated:
Jul 12th, 2021

Affected version(s):
All versions

Issue A new "zero-day" exploit (CVE-2022-1096) has been discovered in Chromium-based browsers (Chrome, Microsoft Edge) related to the V8 JavaScript engine. Currently, Working Papers uses Chromium Embedded Framework (CEF) and both Working Papers and CaseView have CEF dependencies. Workaround Use the Working Papers internal browser for CaseWare resou...

Updated:
Apr 26th, 2022

Affected version(s):
All versions

Issue After a recent Windows Update, exported or printed CaseView graphs and cell-based images appear blank or blacked out in the output file. Images that are inserted directly into a paragraph (Insert | Picture) are unaffected. Solution (Working Papers 2020) Perform a Windows Update, then contact CaseWare Support to request the hotfix. Workaround...

Updated:
Jun 16th, 2021

Affected version(s):
Working Papers 2020 (Update 2) and earlier

Issue After updating a template-based engagement file, a script error persistently displays whenever the file is opened. Additionally, content in the file, such as the freeze pane and tables, no longer display correctly. The issue is caused by the following Windows updates: Windows 10 Version Update 20H2 KB5000802 2004 KB5000802 1909 KB500...

Updated:
Apr 22nd, 2021

Affected version(s):
All versions

Issue After installing a Windows update, CaseView may stop responding when opening a document or attempting to save a document as a PDF. Solution Microsoft has released an update to resolve this issue. Install the update based on your current version of Windows 10. To determine your Windows 10 version: Open the Windows Start menu and click Setting...

Updated:
Jun 22nd, 2020

Affected version(s):
All versions

Kurz nach dem Release von CaseWare Cloud 31 wird CaseWare den Zugriff auf CaseWare Cloud durch alte und nicht mehr unterstützte Webbrowser sperren. Diese alten und nicht mehr unterstützten Browser verwenden veraltete Verschlüsselungsprotokolle - TLS Version 1.0 und v1.1. Der PCI Security Standards Council empfiehlt allen Unternehmen den von diesem...

Updated:
Jun 22nd, 2020

Affected version(s):
All versions

Nedlukning af adgang til CaseWare Cloudfor ældre og ikke supporteret web browsers

Products: Audit, CaseView, Cloud, SmartSync, Working Papers,

Kort efter release af CaseWare Cloud 31, vil CaseWare forhindre adgang til CaseWare Cloud via ældre og ikke-supporterede browsere. Disse browsere bruger nemlig de forældede krypteringsprotokoller – TLS version 1.0 og version 1.1. PCI Security Standards Council anbefaler at alle virksomheder og organisationer følger ”best practices”, herunder at ind...

Updated:
Jun 22nd, 2020

Affected version(s):
All versions

Disabling access to CaseWare Cloud for older and unsupported browsers

Products: Audit, CaseView, Cloud, SmartSync, Working Papers,

Shortly after the release of CaseWare Cloud 31, CaseWare will be disabling access to CaseWare Cloud for older and unsupported web browsers. These older and unsupported browsers are using obsolete encryption protocols - TLS version 1.0 and v1.1. The PCI Security Standards Council has suggested all organizations following its best practices to migrat...

Updated:
Jun 18th, 2020

Affected version(s):
All versions

Issue CaseView stops responding after closing a document. This issue affects touchscreen workstations using Windows 10, build 1607. Solution Update to Windows 10, build 1703.

Updated:
Nov 28th, 2018

Affected version(s):
Windows 10 (Build 1607), Windows Server 2016 (Build 1607)

Issue Attempting to open a CaseView document results in the error message "Could not obtain information about the default printer". Solution To clear this issue, you need to reset your default printer in Windows. To reset your default printer: Open the Windows Control Panel. Click Hardware and Sound | Devices and Printers. Locate your default prin...

Updated:
Jul 09th, 2019

Affected version(s):
All versions

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