Technical Writer

Description:

We are the good guys. Every year billions of dollars are laundered internationally, supporting drug trafficking, smuggling, fraud, extortion and corruption, enabling organized crime to continue their criminal activities. CaseWare RCM (www.caseware.com/alessa), a division of CaseWare International Inc. , is one of the fastest-growing companies creating advanced and comprehensive solutions (Alessa) to combat theft, money laundering, bribery and many other forms of financial crime.

About the Role:

CaseWare RCM is looking for a creative and passionate Technical Writer who wants to break the mold of content that nobody uses. You want to be different, daring and create content that resonates with its audience.

We would love for you to be curious and obsessed about learning how things work, and then channel that knowledge to create reference content, tutorials and guides. You will work closely with all our teams and customers to identify ways to improve our technical content and its delivery.

What you will be doing:

  • First order of business is to move the organization away from producing content for the sake of producing content.
  • Catalog what is available, organize and understand what is already created.
  • Interact with stakeholders and customers to understand what they really want and identify the gaps.
  • Bridge the gaps in innovative ways while taking risks to exceed expectations.
  • Design new ways for content to be delivered and how it interacts with the audience.
  • You will at a minimum create and maintain documentation covering:
  • Participate in our Agile processes
  • Apply industry best practices for information management and localization through the use of authoring tools and source control
  • Review user interface and participate in user experience and design sessions
  • Develop and maintain a strong understanding of subject matter, use cases, and scenarios
  • Assist in process optimization
  • Participate in the creation of educational content
  • Consistently presenting product information in an engaging manner while providing relevant industry examples and use cases while ensuring the quality, accuracy, and time to deliver.
  • Communicate effectively, both verbal and written
  • User manuals, guides, tutorials, etc.
  • APIs
  • Deployments (Cloud, Hybrid and On-Premises)

Requirements:

  • Expert in style guidelines for user interface and ability to enhance the overall user experience by providing clear and succinct instructions for the products
  • Ability to present product information in an innovative manner without sacrificing quality, accuracy, and time to deliver
  • Champion of current industry best practices with respect to information architecture and management tools while also up-to-date on current industry trends
  • Strong attention to detail and organizational skills
  • Team oriented, and thrives in highly collaborative situations
  • Strong sense of ownership, urgency, and drive
  • Passion for delivering projects and communications on time with the highest quality
  • Minimum 3 years of proven working experience in technical writing of software documentation, including building from scratch and implementing documentations for APIs
  • Excellent communication skills, both written and verbal
  • Experience working in an Agile environment and demonstrated expertise in communication for the success of all agile teams
  • Ability to interface on a technical level with both management and development teams
  • Experiencing partnering with Developers and technical cross-functional teams to translate technical concepts for all audiences
  • Experience producing high-quality internal and external documentation that meets applicable standards and is appropriate for its intended audience
  • Demonstrated experience working with tools like MadCap Flare and/or other authoring tools and standard MS Office tools (e.g. PowerPoint, Visio, Word, Excel, etc.) to produce visually appealing and concise documents and diagrams for the intended audiences
  • Good understanding of Cloud computing, AI, ML, web services, micro services, and other technologies

Preferred Requirements:

  • Minimum 3 years of proven working experience in technical writing of software documentation, including building from scratch and implementing documentations for APIs
  • Excellent communication skills, both written and verbal
  • Experience working in an Agile environment and demonstrated expertise in communication for the success of all agile teams
  • Ability to interface on a technical level with both management and development teams
  • Experiencing partnering with Developers and technical cross-functional teams to translate technical concepts for all audiences
  • Experience producing high-quality internal and external documentation that meets applicable standards and is appropriate for its intended audience
  • Demonstrated experience working with tools like MadCap Flare and/or other authoring tools and standard MS Office tools (e.g. PowerPoint, Visio, Word, Excel, etc.) to produce visually appealing and concise documents and diagrams for the intended audiences
  • Good understanding of Cloud computing, AI, ML, web services, micro services, and other technologies

APPLY