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Connector Help Centre
From latest releases and enhancements to system requirements and FAQs, you'll find valuable information to help
with your support needs.
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Latest Releases
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| You are viewing the English version. Click the Enhancements tab to view or compare features. Current Version: 2010 Available Update: 2010.00.013 (Sep 02, 2010) Details: Please note that Connector 2010 or higher (English version) must be installed prior to updating Connector. You MUST have the English version of Connector version 2010 and higher. To check which version you are currently using, select the Tools menu on the Connector Toolbar and select "About". | Having trouble with a download? Check out our Download Troubleshooting FAQ |
| Pour les versions en Français, sélectionnez Français dans le coin supérieur droit de cette page. |
Enhancements
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- Changed Tickmark and Document options to now prompt users to search for a client file when there is no client file opened.
- Repaired installation to correctly install Connector on a non-English operating system. Previously users attempting to install the English Connector on a non-English operating system would receive an Error 1609.
- Improved support for Citrix and Terminal Server environments with respect to the Microsoft Word application. Resolved issue where an error message reporting that Connector.dotm is locked by another user.
- Updated Connector Help to include a list of common Connector error messages and their solution. These have been detailed in CaseKnowledge, located here: Connector 2010 Error Message List.
- Fixed the conversion of DDE links to UDF when user’s lanuage is set to anything other then English.
- Improved conversion of Working Papers date calculations such as CLP13 to correctly display the correct date value.
Articles
Error Message List for Connector 2010.00
Last Modified: Jul 29, 2010
Windows 2000 End-of-Support Policy
Last Modified: Jul 19, 2010
Connector and Office 2010 (64-bit)
Last Modified: Jul 15, 2010
Slow performance beginning with Connector 2009.00.060/.064
Last Modified: Apr 23, 2010
Politique de fin de support pour Windows 2000
Last Modified: Mar 22, 2010
CaseWare Google Gadget
Last Modified: Nov 28, 2008
Troubleshooting Connector and Microsoft Word
Last Modified: Aug 18, 2008
Linking to MS Word and Excel
Last Modified: Aug 18, 2008
Connector installation
Last Modified: Nov 05, 2009
Opening "cw:" Error When Clicking or Building a Link in Connector
Last Modified: Feb 01, 2010
View all Connector CaseKnowledge Articles
Requirements
The latest version of CaseWare Working Papers is required for Connector to function correctly.
Note: Connector is fully compatible with Working Papers version 2008.00 or higher. Existing DDE-based links will still function if connecting to a release of Working Papers 2006.50, however all other functionality is incompatible.
Operating systems:- Microsoft Windows 7 Professional (Note: See here for important information when sharing files hosted on Windows 7)
- Microsoft Windows Vista Service Pack 1 or higher (Note: see here for important information when sharing files hosted on Windows Vista)
- Microsoft Windows XP Professional Service Pack 2 or higher
Hardware
- 1 GHz 32-bit (x86) or 64-bit (x64) processor
- Minimum 512 MB of system memory. 1,024MB or more recommended for improved performance.
- The Connector program requires 10 MB hard drive space.
- The size of open client files will vary depending on the features used and the size of documents managed. Working Papers has built-in compression that significantly reduces the size of compressed files.
- SVGA monitor capable of 256 colors and 800x600 resolution is required. A monitor with 1280x1024 resolution or higher is recommended.
- Dual monitors are supported.
- CD-ROM drive. The Working Papers product is distributed on CD-ROM.
- Updates between CD releases are available as downloads from the CaseWare International Inc. website. A high-speed internet connection is recommended for downloading program updates.
Additional components
- Microsoft Internet Explorer version 6.0 or higher.
- Adobe Acrobat Reader 5.0 or higher.
- Microsoft Office 2000 Service Pack 3 or greater. Connector 2010.00 is fully compatible with Microsoft Office version 2010 (32-bit). At this time, Office 2010 (64-bit) is not supported by Connector 2010.00. (Note: See here for more information.
Microsoft Office
Please refer to this compatibility chart as the minimum requirements for Microsoft Office vary depending on the way Connector is used.
|
Microsoft Office Version |
DDE Linkage |
UDF Linkage |
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2000 |
Yes |
No |
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XP Service Pack 3* |
Yes |
Yes |
|
2003 Service Pack 2 |
Yes |
Yes |
|
2007 Service Pack 2(MSO) |
Yes |
Yes |
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2010 (32-bit) |
Yes |
Yes |
*Note: Microsoft Office XP Service Pack 2 will also work with Connector running UDF
provided either:
- Connector's installation is performed using the standard Setup.exe, rather than running an MSI installation. The Setup process will install Microsoft's Knowledge Base update KB908002 automatically, which is required for compatibility with Office XP Service Pack 2.
- Microsoft's Knowledge Base update KB908002 has been installed on the destination machine manually, which will allow for the use of an MSI installation.
User Rights
- Local administrative rights to the destination machine are required.
QuickVids
Help
Online Help for CaseWare's latest product releases is now available. Online help offers several advantages over traditional desktop help (.chm) by allowing you to:- access CaseWare's most up-to-date help;
- learn how the latest features work before upgrading; and
- view the online help using any browser on any operating system.
Accessing the Online Help
To view Connector Online Help, click here.
